Contact
Topics
Connect
Omnichannel routing & outbound dialling to communicate easily.
Analyse
Analysis of calls and texts to better understand customers.
Assist
AI-based software to optimise your customer service.
Automate
Self-service in the customer journey to make communication easier.
AI solutions
Speech analytics
enables objective transparency in service, call and contact centers.
Emotion analytics
provides psychological information on the impact of language.
Semantic analysis
In depth understanding of customer communication.
Applications
By industry
Individual solutions for business processes in your industry.
By company size
The perfect software for any size of company.
By division
Solutions for more efficient processes in your department
Case Studies
VIER technology in action.
Service
VIER Consulting
We help and accompany with the choice of suitable software
VIER Training
Our trainings for your success
Omnichannel Contact Centre
VIER engage
is the contact center software for inbound and outbound customer contact.
Telephone conference
VIER Conferencing
is the conference system for highly scalable and secure telephone conferences.
AI in customer service
VIER Copilot
supports your employees and brings them to a higher level of competence.
VIER Smart Dialog Chat
is a ChatGPT voicebot for more efficiency in telephone customer service.
VIER Smart Dialog Voice
VIER Interaction Analytics
analyses every interaction, written and verbal, inbound and outbound.
VIER Voice of the Customer
recognises client needs in written and verbal communication.
VIER Semantic Intelligence
analyzes and understands customer concerns
VIER Cognitive Voice Gateway
is a tool that automates customer dialogues using voicebots.
VIER Conversational AI
handles customer concerns around the clock via voicebot and chatbot.
Latest
Blog
Interesting articles about contact centres, customer experience and sales.
News
News from the VIER world. Stay up to date.
VIER TV
Current dates of our entertaining online sessions on our products.
We are VIER
About us
More about the company, our work and our management.
Team
Introducing the team of VIER in detail.
Career
We offer attractive job opportunities in these vacancy notices.
Partners
Technology
These technology providers ensure integration into the system landscape.
Resale
Continuity and sustainability ensure long-term partners.
Consulting
Consultants provide expert advice in various areas.
OEM
Manufacturers who use our technology in their products.
Do you have any questions?
A variety of contact options are available.
Media
Videos
Our informative video collection for you to watch.
Brochures
Download more information about our products.
VIER Experts
Glossary
Common terms and abbreviations in the call centre.
Newsletter
Stay up to date!
Receive invitations and information by email every month.
Common terms and abbreviations in the call centre
A
Abandoned Calls
Ad hoc Reporting
Advisory Tones
AHT
ASA
Automatic Call Distribution
C
Call Recording
Call Routing
CDR
Co-Browsing
CRM
CTI
Customer Churn
Customer Satisfaction Survey
Customer Service
D
Delayed Connect
Dialer
E
E-Mail Response Management
F
FCR
K
KPI
L
LEC
Live Consultation
Live Support
Local Loop
Lost Call
M
MABEZ
Meter Reading
N
NPS
O
Overdial Factor
P
PBX
PEP Software
Predictive Dialing
Q
Quality Monitoring
R
Report Generator
S
Service Centre Software
Service Hotline
SLA
T
TAPI
V
Video Chat
Voice Computer
Voice Portal
VoIP
VPN
W
WebRTC
WFM Software
