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Chat and voicebots
Bots support in round-the-clock service. They recognise customer concerns quickly and efficiently and allow natural communication - written and verbal. They can optimise routing to the right agent and even answer standard queries on a case-by-case basis. The possible applications are manifold:
Intelligent contact reason detection
Bots analyse and understand incoming communication on a semantic level and are thus able to quickly and reliably identify the concerns of your customers on the phone.
Reliable routing
Bots enable automatic routing to the right place in your company in written or verbal dialogue - quickly and very easily on the basis of short dialogues!
Recognising relevant information
The AI collects essential information such as address data, customer and order numbers live and in real time during the ongoing dialogue and can thus respond to your customers in a more targeted manner.
FAQ answers & status information
Automatic answers to frequently asked questions or status information such as the current delivery status of a shipment or the current account balance can be provided by bots at any time.
Master data changes
Master data changes at customer level, such as changes to the delivery address in your individual CRM, ERP or similar third-party system, can be carried out autonomously and error-free by the bot - subsequent processes are initiated automatically.
Chat history
The right information is crucial for a customer-friendly interaction. VIER Chatbot is able to access chat history during the course of the conversation to provide relevant information.
Product Demo
Voice Authentication
Voicebots are often used as IVR alternatives. But they can also be used to authenticate callers. Especially in industries with many repeat callers and sensitive data, such as Finance, Insurance or HR this solution is used profitably.
In this product demo, we show you how Voiceprints can be used for authentication in the contact center. Repeat callers are automatically recognized and identified. This saves time, personnel resources and simplifies the customer journey.
Voicebots are often used as IVR alternatives. But they can also be used to authenticate callers. Especially in industries with many repeat callers and sensitive data, such as Finance, Insurance or HR this solution is used profitably.
In this product demo, we show you how Voiceprints can be used for authentication in the contact center. Repeat callers are automatically recognized and identified. This saves time, personnel resources and simplifies the customer journey.
For a better customer experience
VIER PRODUCTS at a glance
With our innovative products, we connect you with your customers and support you in all phases of interaction. In our holistic, platform-based product ecosystem, we create individual end-to-end solutions and orchestrate them for you along your value chain for a better and sustainable customer experience.
How can we help you today?
Tell us your goals and we will look at suitable solutions together. Simply contact us using the form and we will get back to you as soon as possible.
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