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VIER
Engage

VIER TURNS COMMUNICATION INTO SERVICE

To be able to offer your customers perfect service and individual sales, you need a solution that combines all channels - and is also flexible and scalable. A solution that covers the requirements of your contact center as well as the wishes of your target groups.  

 
Thanks to the Contact Center Software from VIER, everyone has been thought of: Your customers are free to choose their communication channel, you have clear access to customized reports, and your employees work as effectively as possible with an intuitive user interface. We offer you a complete solution from the German cloud that grows with your needs - and software that your employees will love. So that service is fun again.  

 
With the cloud-based VIER engage Multichannel ACD, you can implement cross-location, skill-based telephone service in your contact center. In addition to voice, you can also automate the delivery of other, e.g. written, contact requests in the non-voice option.

To be able to offer your customers perfect service and individual sales, you need a solution that combines all channels - and is also flexible and scalable. A solution that covers the requirements of your contact center as well as the wishes of your target groups.  

 
Thanks to the Contact Center Software from VIER, everyone has been thought of: Your customers are free to choose their communication channel, you have clear access to customized reports, and your employees work as effectively as possible with an intuitive user interface. We offer you a complete solution from the German cloud that grows with your needs - and software that your employees will love. So that service is fun again.  

 
With the cloud-based VIER engage Multichannel ACD, you can implement cross-location, skill-based telephone service in your contact center. In addition to voice, you can also automate the delivery of other, e.g. written, contact requests in the non-voice option.

Brochure about VIER engage

VIER engage is a contact center software for inbound and outbound telephony and offers every contact center the right solution for seamless customer communication. Download the brochure for free and learn more!

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Made & Hosted in Germany

VIER stands for "designed, made and operated in Germany". Our company and our products have received multiple awards in various categories for this.  
ISO 27001 confirms our comprehensive information security management. "Software hosted in Germany" confirms that your data and the software used are – if desired – hosted exclusively in Germany and offers you additional security. As a manufacturer that carries this seal of approval, we have provided corresponding proof for the software products we have developed and for our company.  
Since 2016, the "Trusted Cloud" label has signaled users the security and reliability of cloud services. Services and service providers demonstrate transparency, security, quality and legal compliance, including in the area of data protection. The label is awarded by the non-profit organisation Kompetenznetzwerk Trusted Cloud (KN TC), which is made up of representatives from associations, business and science.

VIER stands for "designed, made and operated in Germany". Our company and our products have received multiple awards in various categories for this.  
ISO 27001 confirms our comprehensive information security management. "Software hosted in Germany" confirms that your data and the software used are – if desired – hosted exclusively in Germany and offers you additional security. As a manufacturer that carries this seal of approval, we have provided corresponding proof for the software products we have developed and for our company.  
Since 2016, the "Trusted Cloud" label has signaled users the security and reliability of cloud services. Services and service providers demonstrate transparency, security, quality and legal compliance, including in the area of data protection. The label is awarded by the non-profit organisation Kompetenznetzwerk Trusted Cloud (KN TC), which is made up of representatives from associations, business and science.

Technical integration

technische Integration Engage - EN

A fully integrated and intelligent connection to third-party systems is more important than ever. We use information from your customer systems to recognize the request, understand the importance of a contact, identify suitable agents, make routing decisions and provide an optimal processing screen. For this purpose, we either extract data from different surrounding systems via WEB-APIs and provide them centrally in our Unified Desktop or integrate our client seamlessly into the interface of your CRM/ERP software. So whether you want to use our interface or that of your CRM provider, we reliably integrate into the following systems, for example, for fast and high-quality service contact:  

  • SAP  
  • Salesforce  
  • Hubspot  
  • Microsoft Dynamics  
  • Microsoft Teams  
  • Sabio  
  • ...  

 
Enlarge diagram

technische Integration Engage - EN

A fully integrated and intelligent connection to third-party systems is more important than ever. We use information from your customer systems to recognize the request, understand the importance of a contact, identify suitable agents, make routing decisions and provide an optimal processing screen. For this purpose, we either extract data from different surrounding systems via WEB-APIs and provide them centrally in our Unified Desktop or integrate our client seamlessly into the interface of your CRM/ERP software. So whether you want to use our interface or that of your CRM provider, we reliably integrate into the following systems, for example, for fast and high-quality service contact:  

  • SAP  
  • Salesforce  
  • Hubspot  
  • Microsoft Dynamics  
  • Microsoft Teams  
  • Sabio  
  • ...  

 
Enlarge diagram


CUSTOMER VOICE

"We are wonderfully looked after! VIER is always able to act very quickly, so we very rarely have problems!" Stephan Gürtler, Head of Internal Sales, CEWE

Read our Case Study

Your benefits

WORLDWIDE APPLICABLE, AT HOME IN GERMANY.

As the first German provider of a cloud ACD, we have more than 25 years of project experience with over 1,000 companies. In addition, we are the only European provider to offer an end-to-end solution - from receiving your customer contacts in our own data centers with our own hardware to the software at your employees' workstations.

ONE QUEUE FOR ALL CHANNELS.

Our software can determine the priority of your customer concerns across all communication channels. All the contents of a message are used to classify and prioritize a contact. With the connection of third-party systems, additional data from other sources can also be used to determine the urgency of a concern.

Customizable interface.

Intuitive and user-friendly for everyone: Users find their way around easily and identify with the software in no time thanks to the customizable interface - a unified desktop worthy of the name. Easy to use and open in terms of integration, operation and design based on your own corporate identity.

Want to try VIER engage?

Do you want to further develop your company with the contact center software VIER engage? We would be happy to determine your personal needs in a non-binding consultation appointment. Contact us now via our contact form.  

 
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