Contact
Smart routing on all channels
The shortest connection between two points in the contact centre is not the route. Omnichannel routing is complex, but it should be effective and fast for the callers. That's why there is standard technology, the basics of the call centre, so to speak, that supports you in this task.
ACD
Routing across all contact channels and all locations today works software-based from the cloud.
Dialer
The irreplaceable aid for efficient Oubound telephony must not be missing in your contact centre.
IVR
Using the Interactive Voice Response (IVR) menu is the easiest way to pre-qualify calls.
How can we help you today?
Tell us your goals and we will look at suitable solutions together. Simply contact us using the form and we will get back to you as soon as possible.
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