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Increase efficiency and quality in customer contact
Efficient processing of concerns and positive customer experiences are elementary factors of corporate success. AI-based support opens up completely new possibilities and makes processing not only faster, but also easier. VIER Copilot uses artificial intelligence (AI) tools for this purpose, especially for dialog analysis.
VIER Copilot not only recognizes customer concerns, but also automatically records names, telephone numbers, addresses, etc. in real time. This facilitates and shortens the processing noticeably, because time-consuming inquiries, spelling or corrections are spared for all parties involved. In addition, VIER Copilot supports employees during processing, for example with recommendations for action, product information or suggestions for solutions.
Efficient processing of concerns and positive customer experiences are elementary factors of corporate success. AI-based support opens up completely new possibilities and makes processing not only faster, but also easier. VIER Copilot uses artificial intelligence (AI) tools for this purpose, especially for dialog analysis.
VIER Copilot not only recognizes customer concerns, but also automatically records names, telephone numbers, addresses, etc. in real time. This facilitates and shortens the processing noticeably, because time-consuming inquiries, spelling or corrections are spared for all parties involved. In addition, VIER Copilot supports employees during processing, for example with recommendations for action, product information or suggestions for solutions.
How VIER Copilot works
AI support
VIER Copilot ensures significant time savings and quality improvements in customer dialog. Incoming calls are transcribed, analyzed and documented live. Relevant information is recognized immediately and your employees can start processing the request right away. Inquiries, corrections and spelling are no longer necessary.
Your advantages
VIER Copilot
Automatic display of data
With VIER Copilot, the information recognized during the dialog can be used in many ways for processing. For example, VIER Copilot can provide useful information on orders, suggest additional products, compare delivery times, or suggest solutions to problems. VIER Copilot can trigger workflows in connected systems and save a final case protocol including a conversation summary.
Seamless integration
VIER Copilot integrates seamlessly and fully automatically with other VIER solutions and products, such as VIER engage ACD and VIER CVG Cognitive Voice Gateway. Benefit: If an upstream voicebot cannot correctly recognize or handle the request, the call is automatically routed to the contact center. In this case, VIER Copilot automatically provides the employee with the previously conducted dialog and all other recognized information. The same applies to data from an upstream IVR, for example.
Comprehensive support
The software not only takes over time-consuming and error-prone tasks, recognizes customer information and triggers back-end tasks such as address or phone number changes. VIER Copilot also provides concrete recommendations for action during the call, performs plausibility checks and thus raises contact center agents to a completely new level of competence.
VIER Copilot in figures
For a better customer experience
VIER PRODUCTS at a glance
With our innovative products, we connect you with your customers and support you in all phases of interaction. In our holistic, platform-based product ecosystem, we create individual end-to-end solutions and orchestrate them for you along your value chain for a better and sustainable customer experience.
Talk to us!
Discover the advantages of our products for yourself. We would be happy to show you how you can raise your customer dialogue to a new level of competence with VIER in a non-binding appointment.
Simply fill in the adjacent form or call us at +49 511 95 73 95 1000.
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