Definition "Co-Browsing"
Using software solutions for so-called co-browsing, companies are able to address interested parties and potential customers as soon as they spend a little longer on the company's website, for example. In doing so, they offer help or information. Conversely, customers can request help from customer service through co-browsing if they cannot find what they are looking for on a website. This is usually done via a contact button: with co-browsing, VIER offers a software for live consultation, where the customer and service employee can visit and use Internet pages together.
