Events by
and with VIER

Many companies are currently facing the same question: How do you get off to a good start with AI – without getting bogged down? In our webinar, our experts Svenja Kinzel, VIER Head of Sales & Marketing (Business Communications) and Hamdi Bozkurt, VIER AI Consultant, show you a practical approach.

Artificial intelligence is no longer a topic for the future – it is becoming a decisive factor for value creation and competitiveness. At CCW 2026, Rainer Holler, VIER CEO, explained why standing still in the AI economy is not an option and why companies need to act now.

Customer service teams are confronted with a flood of AI promises – but not every solution is suitable for every maturity level. At the Service & Sales Summit 2025, Daniel Krantz, VIER Vice President AI, showed how you can classify your current maturity level, select the right AI tools and develop step by step into the agentic web.

Sarah Rickes presents four practical scenarios from VIER that illustrate how companies can measurably increase their service quality, optimize customer experiences and make good use of AI in coaching.

In this interactive session, you will experience how the use of AI agents does not simply mean automation, but paves the way for a completely new understanding of teamwork – between man and machine.

Good prompts are the key to the effective use of generative AI. Learn how to empower employees to work productively with AI – from prompt engineering to intelligent task distribution.

AI has long been a reality in companies – but as it becomes more widespread, regulatory pressure is also growing. This webinar offers guidance in the legal jungle and shows how companies can act with transparency and responsibility.

How do you talk to a machine? VIER expert Hamdi Bozkurt shows you how to get the best out of voice AI with prompt engineering – in a practical way and with insights from OpenAI & Google.

At the Customer Service Summit 2025, Svenja Kinzel gave a presentation on how AI is transforming customer service – through automation, smart assistance, and personalized experiences. Watch the recording now!

Optimize service and sales thanks to our AI-supported speech and text analysis software. Gain valuable insights from analyzing communication with your customers. Increase the quality of conversations and employee satisfaction while reducing the cost of coaching.

In this presentation by Philipp Meier zu Eissen, VIER Sales Manager, you will learn how AI-based assistance systems support agents in customer service. Discover how intelligent automation takes over routine tasks while people focus on the essentials – individual customer care.

Voice and chatbots automate numerous routine tasks and can also take over the authentication of contacts. Agents can devote themselves to more complex tasks and are happier because routine tasks are eliminated. In this webinar, Hamdi Bozkurt, VIER Solution Architect AI, reveals the recipe for success of AI-based automation in customer communication.

Support your service employees with AI-based assistance and speed up processing. In this webinar, Hamdi Bozkurt, VIER Solution Architect AI, will show you how VIER Copilot provides recommendations for action during the call, delivers information and automatically records important data and information.

VIER experts Sirke Reimann and Hamdi Bozkurt show how companies can shape the use of generative AI (GenAI) in accordance with the EU AI Act. Using practical examples from customer service, they explain strategies for maintaining data security, reducing legal risks and using compliance as a driver of innovation.

Find out in our webinar how your company can use AI and LLMs safely and what benefits this will bring you. The experts from VIER will show you which technical tools will support you in the safe, legally compliant use of AI and what the EU AI Act has to do with your business.

What is the EU AI Act? Who does it affect? Who has to comply with what and when - and is there any technical support? The two VIER experts Sirke Reimann and Dr. Ralf Nikolai provide clarity and name the do's and don'ts.

To offer perfect service, you need a solution that combines all channels, routes intelligently and is flexible. Find out more about VIER engage, our complete solution from the cloud including ACD, routing, dialer, IVR, etc. With VIER engage, you can implement cross-location, skill-based contact center service for voice and digital channels.