News

With the implementation of the AI Regulation (EU AI Act), extensive requirements apply to companies using a variety of AI solutions such as chatbots, voicebots, email automation, document processes, and more. Sounds complicated – but it doesn't have to be! With VIER AI Gateway, a solution is now available that allows companies to use a wide range of generative AI models quickly, in a legally compliant, and transparent manner.

This Christmas, VIER will once again donate to two organizations instead of giving gifts to its customers.

According to two recent, representative surveys conducted by Bitkom Research on behalf of the digital association Bitkom, around three quarters (73 per cent) of respondents see benefits rather than risks in artificial intelligence. Just under a quarter (24 per cent) see AI as more of a threat.

In recent years, VIER customers have successfully launched more than 200 voicebots in more than 20 European countries with the VIER Cognitive Voice Gateway (CVG). To continue this success in North America, VIER is now offering VIER CVG in Atlanta, Georgia, in addition to the Frankfurt am Main location.

The technology company VIER with its innovative AI-based solutions is for the second time part of AppliedAI's "German AI Startup Landscape".

Efficient processing of customer concerns ensures positive customer experiences. The AI-based automation solution VIER Copilot supports real-time processing, reduces AHT and lowers the error rate.

In order to be able to answer telephone enquiries automatically and intelligently, VIER released the product "VIER Smart Dialog" on 13 June 2023. For this purpose, the powerful bot ChatGPT was connected to the "VIER Cognitive Voice Gateway".

As one of the first providers worldwide, VIER enables telephone customer conversations with ChatGPT and thus also makes the AI bot available as a language version.

In the course of the cooperation, VIER has ported several hundred value-added service numbers. In addition, outbox now offers its customers VIER's customer service and AI (artificial intelligence) services.

For the fourth time in a row, the CEX Trend Radar describes the most important developments in customer experience in the categories "People", "Process" and "Technology". And this year, VIER is once again a business partner and supports the CEX Trend Radar.

VIER, a leading German provider of AI-powered customer communication, is now using scalable, SIP-based voice connection with 8,000 channels from Plusnet to connect business customers.

After a two-year break due to Corona, the CCV, Customer Service & Call Center Verband Deutschland e. V., was finally able to celebrate the presentation of the Quality Awards again on 17 November 2022. A reason to celebrate for VIER as well!

With VIER Cognitive Voice Gateway, VIER enables voice authentication on the telephone. Corresponding recordings are available almost in real time during calls.

Everyone has probably experienced that content is sometimes less effective than great packaging. RWTH Aachen University has now scientifically proven that this also applies to the communication of dry economic data and their linguistic packaging. The analysis software VIER Emotion Analytics was used for this purpose.

After two years of Corona, the "cystic fibrosis charity run" in Hanover could now take place again for the first time as a joint on-site event on the Hasenheide sports field.

Technology company VIER is now integrating the virtualQ technology into its cloud ecosystem, adding a particularly smart callback and peak management system to the VIER engage omnichannel solution.

VIER GmbH, headquartered in Hanover, has acquired a majority stake in the Aachen-based software company cognesys GmbH, thereby strengthening its product offering in the areas of semantics and process automation.

Customers of VIER engage can now use the new, AI-based automated responses for text-based customer queries within the omnichannel solution.

The initiative "HeadsetHelden", which since 2017 has made it its task to appreciate the employees in call, contact and service centres, is inviting creative teams of 3 to take part in the photo competition again this year.

The technology company VIER celebrated a colourful reunion with its now over 200 employees at the end of April.

Svenja Kinzel took over as Head of Sales and customer management at VIER GmbH in May 2022.

Find out more about the topics of strategy, personnel, organisation and technology in customer service in the new Practice Manual Customer Service 2022.

VIER GmbH has acquired the AI-based Evolve platform for the speech-psychological analysis of communication.

In an interview with CallCenterProfi, Ralf Mühlenhöver makes it clear why agent guidance is needed in the contact center.

In 2022, the technology company VIER will become a gold partner of the "CEX Trend Radar" developed by economist Prof. Dr. Nils Hafner and customer experience expert Harald Henn.

At Digital X 2021 on 7 and 8 September, VIER presented its solutions for cloud-based communication inspiring the international community for digitalisation in SMEs with its innovative concept.

The Contact Centre Trend Study is now in its 3rd edition examining the goals in the service and contact centre environment in correlation with technology, processes and staff development.

Since mid-June 2021, the language analysis provider PRECIRE Technologies GmbH, Aachen, has been operating under the new name VIER Precire GmbH, based in Hanover.

To enable optimal use of its solutions in the APAC region, VIER has commissioned a new data centre in Singapore.

From August, you can automatically add, remove and re-add staff members to defined ACD groups for specific periods of time.

VIER Managing Director Rainer Holler gives answers to top questions of the industry in the current interview of the trade magazine INTRE.

Read the article by VIER Managing Director Rainer Holler in the brand-new "Contact Centre Handbook 2021"!

When it comes to recognising customer concerns using AI, "AI Made in Germany" is clearly ahead!

To enable contact centres to have better dialogues across their omnichannel solutions, VIER Speech Analytics is now available on Genesys AppFoundry.

Which strategy is the right one for the future and growth? Let's take off into the world where wishes come true!