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VIER consulting

VIER offers orientation and advice

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Our promise

"VIER accompanies companies personally and sustainably on the path to digitization. We know the market and know how processes are optimized. Our specialists have years of expertise and in-depth knowledge!" Rainer Holler, CEO, VIER

MORE ABOUT SOLUTIONS

Our mission

This is what you get

Key figure management, process optimization, onsite support: We advise you on how to optimize processes and software use as well as identify and solve problems. We are also ready to help you with questions regarding the integration of third-party systems!

You ask – we answer!

We help with questions like: How can customer inquiries be processed faster? Which third-party systems can be connected? Are work steps actually optimal and efficient? Which processing steps can be simplified or even automated?

KPI management

Key figure management is an important part of the FOUR consulting services. The focus is on the meaningfulness of the relevant key figures, the optimization of statistics, the interpretation of data and the further use of key figures.

Practical & individual

VIER knows the daily work routine and the challenges in customer service, processing and sales. Together with you, we therefore agree on the appropriate framework, scope and duration of the consulting and support you in Service Process Management in all phases - gladly also at your site.

Onsite support

Our experienced employees advise you individually on the use of service center software, for example through on-site support. In doing so, the concrete processes of contact handling are accompanied. By optimally configuring the solutions and optimizing processes, significant increases in productivity can be achieved.

Documentation

On request, we will provide you with documentation on the actual/target status and the steps taken to implement it - so that important findings and opportunities are not lost and are also available for future developments, if necessary.

All-round expertise

We would be happy to share our 50 years of experience in contact center software, technology, configuration, process optimization, workflow management and key performance indicator management with you. Let us convince you!

What can we do for you?

You would like to arrange a consulting appointment or get to know your contact person? Do you have questions about the requirements, costs, possible topics or certificates? Conatct us!