Key figure management, process optimization, onsite support: We advise you on how to optimize processes and software use as well as identify and solve problems. We are also ready to help you with questions regarding the integration of third-party systems!
We help with questions like: How can customer inquiries be processed faster? Which third-party systems can be connected? Are work steps actually optimal and efficient? Which processing steps can be simplified or even automated?
Key figure management is an important part of the FOUR consulting services. The focus is on the meaningfulness of the relevant key figures, the optimization of statistics, the interpretation of data and the further use of key figures.
VIER knows the daily work routine and the challenges in customer service, processing and sales. Together with you, we therefore agree on the appropriate framework, scope and duration of the consulting and support you in Service Process Management in all phases - gladly also at your site.