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VIER Smart Dialog

Use the potential of ChatGPT for your customer service! With this smart chat and voicebot, you can increase your efficiency and personalized customer experience through machine learning and advanced AI capabilities.

ChatGPT as a chatbot

Revolutionary Contact Automation

With VIER Smart Dialog, VIER offers AI-based chat and voice bots that efficiently automate your customer communication, increase customer satisfaction and boost the conversion rate. Used on websites or in telephone customer service, the bots respond immediately, individually and resolve many issues on the first contact. Use intelligent chat and voice bots with ChatGPT now and increase the efficiency and availability of service and sales!

- Chat and voice bots based on ChatGPT
- Available around the clock
- Quick and easy to set up
- Flexible to use

Try out now

- Chat and voice bots based on ChatGPT
- Available around the clock
- Quick and easy to set up
- Flexible to use

Try out now

Features for reliable support

Intent recognition
VIER Smart Dialog classifies incoming communication precisely according to dialog types, such as FAQ or information search, and reliably identifies the reason for the request.
Independent processing
Chat and voice bots can also process complex inquiries on a case-by-case basis. The bots independently trigger downstream processes or initiate master data changes directly in connected systems such as CRM or ERP.
Relevant information units
VIER Smart Dialog captures important information units such as address data, customer and order numbers live and in real time during the ongoing dialog.
Context recognition and chat history
The bots use context recognition to access the history of conversations and thus provide relevant information in the right context.
Analysis and reporting
Use the reporting tool to measure the success of bot interactions. Here you can view data on the number of processes processed, the duration of use and the performance of your AI on a single interface.
Simple API integration
Easy to integrate into existing contact center infrastructures via interfaces.
Intelligent routing
Our bots can be easily integrated into existing contact center infrastructures via interfaces. Even with complex inquiries, they forward the communication to the right employees in a pre-qualified manner, thereby optimizing customer service.

Your benefits

Smart Dialog in Customer Service

Increase efficiency

Implementing VIER Smart Dialog Voice allows your customer service representatives to focus on more complex inquiries while simple and frequently asked questions are answered by the voicebot. This leads to a significant increase in efficiency and customer satisfaction.

24/7 availability

VIER Smart Dialog Voice works around the clock, regardless of working hours or holidays. This ensures constant interaction with your customers and ensures that inquiries can always be answered immediately.

Scalability

With VIER Smart Dialog Voice, you can easily handle the volume of your customer requests. Whether you're dealing with seasonal spikes or a sudden increase in requests, our voicebot can easily scale to meet the demand.

Cost savings

Using the VIER Smart Dialog Voice results in significant cost savings by reducing the need for manual labor hours while improving service quality.

Personalized customer experience

Through machine learning and advanced AI capabilities, VIER Smart Dialog Voice can provide personalized customer experiences by analyzing customer data and addressing their specific needs.

Smart Dialog in action

In the district of Neumarkt, a voicebot is improving the telephone accessibility of an on-call bus service from DB Regio Bus. The project is being implemented using a digital voice assistant and other solutions from VIER as a Vodafone technology partner.

Read our case study