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Voice Portal

Self-service in the voice portal

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Definition "Voice Portal"

Via a voice portal, callers can conduct partially or fully automatic dialogues with the customer service on the telephone and perform certain tasks themselves. For example, a voice portal can take over routine information, such as inquiring about train connections or independently taking meter readings.

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VIER whistleblowing system  

 
Do you have something unpleasant to tell us? With the VIER whistleblower system, our partners and clients also have the opportunity to anonymously inform us of grievances and violations. All tips will be checked and, if necessary, followed up!  

 
To the whistleblower system: https://transparency.vier.ai/