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VIER workflow
Automate workflows easily
VIER workflow enables the pre-processing of incoming communication and the automatic triggering of subsequent process steps. This saves time and relieves employees of repetitive tasks.
Analyse & Understand
Support customer service teams with cross-channel, AI-based, automated pre-processing of incoming communications.
Intelligent pre-processing
In addition to relevant information units such as customer numbers, the AI also recognises the specific concern of an enquiry.
Smart routing
Based on the pre-classification, the AI forwards the request quickly and fully automatically to the right recipients in your company!
Third-party system integration
Information relevant for the final processing of the case is made available directly from connected third-party systems in real time.
Real-time support
Employees have an information advantage due to the data displayed from other systems and thus have the opportunity to up-sell or cross-sell.
Cross-channel and cross-system
All relevant content and input fields are made available to the right staff members at the right time and in a single interface.
For a better customer experience
VIER PRODUCTS at a glance
With our innovative products, we connect you with your customers and support you in all phases of interaction. In our holistic, platform-based product ecosystem, we create individual end-to-end solutions and orchestrate them for you along your value chain for a better and sustainable customer experience.
VIER workflow
Added value
With VIER workflow you optimise your processes at every stage of customer interaction. Employees are relieved of routine tasks and gain more time. First resolution rate, quality, productivity and customer satisfaction increase!
Productivity
Relieve your customer service teams from manually searching for customer information thanks to intelligent data provision.
Standardisation
Employees no longer have to switch between different interfaces thanks to the integration of the peripheral systems.
Employee satisfaction
By relieving the burden of routine tasks through our intelligent bots, employee satisfaction increases.
Third-party systems
Integrate your bot quickly and easily with a variety of directly supported third-party systems such as CRM, ERP, etc.
Technology
Our products assist your employees throughout the entire communication process. This begins before the greeting, continues through the dialogue and ends with the follow-up.
Omnichannel
Manage incoming communications across all channels in just one clear dashboard.
Contact us
Do you have questions about VIER workflow or would you like personal advice? Contact us now via our contact form. We look forward to hearing from you and will get back to you as soon as possible!
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