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VIER workflow

Lean processes and clear workflows

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CUSTOMER VOICE

"With VIER, customer enquiries quickly and precisely reach the right employee. This increases customer satisfaction and at the same time boosts the motivation and efficiency of our service teams". Matthias Guzicki, Teamlead Customer Care, Immobilien Scout

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VIER workflow

Added value

With VIER workflow you optimise your processes at every stage of customer interaction. Employees are relieved of routine tasks and gain more time. First resolution rate, quality, productivity and customer satisfaction increase!

Productivity

Relieve your customer service teams from manually searching for customer information thanks to intelligent data provision.

Standardisation

Employees no longer have to switch between different interfaces thanks to the integration of the peripheral systems.

Employee satisfaction

By relieving the burden of routine tasks through our intelligent bots, employee satisfaction increases.

Third-party systems

Integrate your bot quickly and easily with a variety of directly supported third-party systems such as CRM, ERP, etc.

Technology

Our products assist your employees throughout the entire communication process. This begins before the greeting, continues through the dialogue and ends with the follow-up.

Omnichannel

Manage incoming communications across all channels in just one clear dashboard.

Contact us

Do you have questions about VIER workflow or would you like personal advice? Contact us now via our contact form. We look forward to hearing from you and will get back to you as soon as possible!