Contact
ChatGPT as a chatbot
Revolutionary Contact Automation
VIER Smart Dialog Chat is an AI-powered chatbot that efficiently automates your customer communication, increases customer satisfaction, and boosts conversion rates. The chatbot engages your website visitors in a personalized manner, responds instantly and individually, and resolves many issues at the first point of contact. Take advantage of the intelligent ChatGPT-based chatbot on your website and in your marketing efforts to enhance the efficiency and availability of your service and sales teams!
- chatbot based on ChatGPT
- available 24/7
- easy and quick to set up
- flexible in application
VIER Smart Dialog Chat is an AI-powered chatbot that efficiently automates your customer communication, increases customer satisfaction, and boosts conversion rates. The chatbot engages your website visitors in a personalized manner, responds instantly and individually, and resolves many issues at the first point of contact. Take advantage of the intelligent ChatGPT-based chatbot on your website and in your marketing efforts to enhance the efficiency and availability of your service and sales teams!
- chatbot based on ChatGPT
- available 24/7
- easy and quick to set up
- flexible in application
Features for reliable support
Relevant information units
The AI chatbot captures important information units such as language, address data, customer and order numbers live and in real time during the ongoing dialog.
Case-closing processing
The chatbot is able to process even complex requests to completion. It conducts the dialogue, provides tips, or triggers downstream processes – thus resolving the issues itself.
Change of master data
The chatbot can independently make master data changes at the customer level, such as updating the delivery address in the CRM, ERP, or similar third-party systems, and autonomously trigger subsequent processes.
Analysis
Do you want to know how many processes were processed by your chatbot, when and how long it took? You can conveniently view reports on the AI's activities and configuration on a single interface.
Your benefits
Smart Dialog in service and sales
Increased efficiency
Implementing VIER Smart Dialog Chat allows your employees to focus on more complex inquiries while simple and frequently asked questions are handled by the chatbot. This boosts efficiency and increases customer satisfaction.
24/7 availability
VIER Smart Dialog Chat works around the clock, regardless of working hours or holidays. This ensures constant interaction with your customers and guarantees that inquiries can always be answered immediately.
Scalability
With VIER Smart Dialog Chat, you can handle varying volumes of customer requests at any time. Whether you're facing seasonal peaks or a sudden increase in requests, the chatbot can be easily scaled and adapted to meet any demand.
Cost savings
Using VIER Smart Dialog Chat leads to significant cost reductions by reducing the need for manual labor. Nevertheless, service quality improves as the chatbot provides individualized responses to your customers' questions.
Personalized customer experience
VIER Smart Dialog Chat addresses the individual and specific needs of users, creating a genuine dialogue and thus delivering a personalized customer experience.
