Contact
ChatGPT with a voice
The contact center revolution
A large proportion of customer inquiries are still made over the phone. In order to be able to answer these enquiries more efficiently in an automated manner without lowering the quality of the content, VIER has connected the powerful ChatGPT bot to the VIER CVG (Cognitive Voice Gateway).
With VIER Smart Dialog Voice, the automation of telephone customer service reaches an unprecedented dimension. To be able to provide your own end customers with well-founded and qualified telephone support via the voicebot in accordance with your company's internal knowledge, all you need are the prompts specialized to your use case. The formulation of the appropriate prompts requires only minimal effort - we will support you in this process. As a result, your callers have immediate, automated access to your specialized information - without the hassle of being put on hold.
The integration of VIER Smart Dialog Voice into the contact center is seamless using various interfaces. Do you already use our contact center software VIER engage? Then you can easily extend the ACD with the possibilities of LLMs (Large Language Models).
See for yourself: VIER Smart Dialog Voice makes the difference!
A large proportion of customer inquiries are still made over the phone. In order to be able to answer these enquiries more efficiently in an automated manner without lowering the quality of the content, VIER has connected the powerful ChatGPT bot to the VIER CVG (Cognitive Voice Gateway).
With VIER Smart Dialog Voice, the automation of telephone customer service reaches an unprecedented dimension. To be able to provide your own end customers with well-founded and qualified telephone support via the voicebot in accordance with your company's internal knowledge, all you need are the prompts specialized to your use case. The formulation of the appropriate prompts requires only minimal effort - we will support you in this process. As a result, your callers have immediate, automated access to your specialized information - without the hassle of being put on hold.
The integration of VIER Smart Dialog Voice into the contact center is seamless using various interfaces. Do you already use our contact center software VIER engage? Then you can easily extend the ACD with the possibilities of LLMs (Large Language Models).
See for yourself: VIER Smart Dialog Voice makes the difference!
Your smart voicebot on the phone
Optimized customer experience
The smart voicebot enables optimized customer experiences through machine learning and advanced AI capabilities.
Internal knowledge
The company's internal knowledge (manuals, FAQs, etc.) is integrated and combined with the so-called world knowledge of ChatGPT.
Extendability
Do you use our Contact Center ACD? Then you can easily extend the ACD with the possibilities of LLMs (Large Language Models).
Talking with ChatGPT
By connecting ChatGPT with VIER CVG, it is possible to talk to ChatGPT and enter into a real dialogue.
The interface for this is now available and enables automated telephone customer service in an unprecedented dimension.
The company's internal knowledge can be very easily integrated from e.g. manuals, user guides, FAQs and other sources and combined with the so-called world knowledge of ChatGPT. Additionally, you define when the internal knowledge should dominate the world knowledge, so that the caller is given the specific answer you want instead of a general answer.
By connecting ChatGPT with VIER CVG, it is possible to talk to ChatGPT and enter into a real dialogue.
The interface for this is now available and enables automated telephone customer service in an unprecedented dimension.
The company's internal knowledge can be very easily integrated from e.g. manuals, user guides, FAQs and other sources and combined with the so-called world knowledge of ChatGPT. Additionally, you define when the internal knowledge should dominate the world knowledge, so that the caller is given the specific answer you want instead of a general answer.
Your benefits
Smart Dialog in Customer Service
Increase efficiency
Implementing VIER Smart Dialog Voice allows your customer service representatives to focus on more complex inquiries while simple and frequently asked questions are answered by the voicebot. This leads to a significant increase in efficiency and customer satisfaction.
24/7 availability
VIER Smart Dialog Voice works around the clock, regardless of working hours or holidays. This ensures constant interaction with your customers and ensures that inquiries can always be answered immediately.
Scalability
With VIER Smart Dialog Voice, you can easily handle the volume of your customer requests. Whether you're dealing with seasonal spikes or a sudden increase in requests, our voicebot can easily scale to meet the demand.
Cost savings
Using the VIER Smart Dialog Voice results in significant cost savings by reducing the need for manual labor hours while improving service quality.
Personalized customer experience
Through machine learning and advanced AI capabilities, VIER Smart Dialog Voice can provide personalized customer experiences by analyzing customer data and addressing their specific needs.
Our launch offer
Try & Buy: VIER Smart Dialog Voice
To celebrate the official launch of VIER Smart Dialog Voice, we are pleased to offer you an exclusive "Try & Buy" trial opportunity.
The offer includes:
- Use of Smart Dialog Voice for 10,000 minutes
- 24 hours (3 days) support from the "Professional Services" team for a potential analysis, configuration and system integration of VIER Smart Dialog Voice into your existing VIER engage solution
- Full access to all functions and benefits of VIER Smart Dialog Voice
- A three-month test phase with no obligation to purchase
Offer price: 4.999€
To celebrate the official launch of VIER Smart Dialog Voice, we are pleased to offer you an exclusive "Try & Buy" trial opportunity.
The offer includes:
- Use of Smart Dialog Voice for 10,000 minutes
- 24 hours (3 days) support from the "Professional Services" team for a potential analysis, configuration and system integration of VIER Smart Dialog Voice into your existing VIER engage solution
- Full access to all functions and benefits of VIER Smart Dialog Voice
- A three-month test phase with no obligation to purchase
Offer price: 4.999€
This offer ensures that you can fully evaluate the benefits of VIER Smart Dialog Voice and make an informed decision regarding its permanent use in your customer service based on real and individual results.
If you decide to continue using VIER Smart Dialog Voice after the trial period, we will discuss pricing options and scope adjustments to meet your specific needs.
Take the opportunity now to quickly and easily integrate ChatGPT into your customer service processes and stay ahead of your market competitors. Talk to your Customer Success Manager today to take advantage of this offer.
This offer ensures that you can fully evaluate the benefits of VIER Smart Dialog Voice and make an informed decision regarding its permanent use in your customer service based on real and individual results.
If you decide to continue using VIER Smart Dialog Voice after the trial period, we will discuss pricing options and scope adjustments to meet your specific needs.
Take the opportunity now to quickly and easily integrate ChatGPT into your customer service processes and stay ahead of your market competitors. Talk to your Customer Success Manager today to take advantage of this offer.
Get TRY & BUY offer!
Would you like to take advantage of the Try & Buy offer, do you have questions about VIER Smart Dialog Voice or would you like a personal consultation?
Simply contact us via the form and we will get back to you as soon as possible.
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