Contact
Optimised processes
from package tour to expedition
Next-level consultation and reliable accessibility
Relax on the beach – or get back home as quickly as possible! Customers seek honest advice and dependable support. With VIER's solutions, you are there for your customers at all times and through all channels – and have full control over all processes!
Reachable through all channels
In addition to swift contact via telephone, customers and prospects also utilize digital contact methods such as email, chat, or self-service. VIER Smart Dialog is capable of automatically responding to telephone inquiries based on ChatGPT without compromising content quality. This ensures that interested parties receive well-informed answers around the clock regarding your travel offers, without the hassle of waiting in line!
Intelligent recognition of concerns
Contact options via service numbers and the capabilities of AI-based issue detection ensure that all inquiries are immediately and accurately assigned, preparing your team for every conversation. Particularly crucial inquiries or booking requests for time-sensitive travel offers can also be prioritized.
Smart assistance and automation
Optimize and expedite processing through Smart Assistance solutions. VIER Copilot provides actionable recommendations based on speech analysis, live transcription, and contact reason recognition for efficient consultation. This allows you to quickly create the right travel offer, from package trips to expeditions, and increase the sales closing rate.
Reachable on all channels
Identify and assign concerns correctly
When someone embarks on a journey... making the right choice is crucial. Whether by phone, through the website, via chat, WhatsApp, or email: With the service center solutions from VIER, you ensure your accessibility and conveniently handle inquiries from all channels in a single interface.
Intelligent service numbers with 0800 or geographic area codes, along with the capabilities of AI-based recognition of concerns, ensure that your team is perfectly prepared for conversations. This allows you to quickly create the right travel offer! Numerous additional features such as announcements and effective analysis and reporting complete the possibilities.
- High accessibility
- Secure service from the German cloud
- Flexible, cross-channel routing
- Self-configurable and adaptable without programming knowledge
- Expandable through automation and assistance solutions
- Full cost transparency
When someone embarks on a journey... making the right choice is crucial. Whether by phone, through the website, via chat, WhatsApp, or email: With the service center solutions from VIER, you ensure your accessibility and conveniently handle inquiries from all channels in a single interface.
Intelligent service numbers with 0800 or geographic area codes, along with the capabilities of AI-based recognition of concerns, ensure that your team is perfectly prepared for conversations. This allows you to quickly create the right travel offer! Numerous additional features such as announcements and effective analysis and reporting complete the possibilities.
- High accessibility
- Secure service from the German cloud
- Flexible, cross-channel routing
- Self-configurable and adaptable without programming knowledge
- Expandable through automation and assistance solutions
- Full cost transparency
Online consulting
Not in person yet together: Co-browsing
Not always do interested parties have the time to visit in person at the travel agency. On the contrary, travel offers researched online should be discussed and booked quickly and without detours. Use personal online consultation, including the conclusion of the travel contract. Assist your customers online through VIER Co-Browsing in selecting the appropriate insurance products in the event of trip cancellation and jointly fill out the relevant documents. Your customers securely enter their personal information and conclude contracts with a digital signature.
- Personal, convenient, and trust-building
- Technically easy to use via a web browser
- Possibility for legally secure electronic signature
Not always do interested parties have the time to visit in person at the travel agency. On the contrary, travel offers researched online should be discussed and booked quickly and without detours. Use personal online consultation, including the conclusion of the travel contract. Assist your customers online through VIER Co-Browsing in selecting the appropriate insurance products in the event of trip cancellation and jointly fill out the relevant documents. Your customers securely enter their personal information and conclude contracts with a digital signature.
- Personal, convenient, and trust-building
- Technically easy to use via a web browser
- Possibility for legally secure electronic signature
Intelligent automation
Better consultation and support with AI assistance
Travelers look forward to relaxing days – but for travel providers, this means a lot of work in terms of consultation, booking, and on-site support. And unforeseen problems can always arise. In such cases, your travelers must be able to rely on you. However, important data is often stored in various locations, processes are handled in different systems, and your employees quickly find themselves with multiple applications open. Innovative support is needed here! With the AI-based assistance solution VIER Copilot, your employees only need one interface. Data from third-party systems can be displayed in VIER Copilot if desired. This ensures significant time savings in processing customer inquiries:
- Live transcription of incoming calls
- Automatic documentation and capture of relevant information
- Display of current customer data from the CRM in the client
- Improved employee experience thanks to AI support
Better consultation and support with AI assistance
Travelers look forward to relaxing days – but for travel providers, this means a lot of work in terms of consultation, booking, and on-site support. And unforeseen problems can always arise. In such cases, your travelers must be able to rely on you. However, important data is often stored in various locations, processes are handled in different systems, and your employees quickly find themselves with multiple applications open. Innovative support is needed here! With the AI-based assistance solution VIER Copilot, your employees only need one interface. Data from third-party systems can be displayed in VIER Copilot if desired. This ensures significant time savings in processing customer inquiries:
- Live transcription of incoming calls
- Automatic documentation and capture of relevant information
- Display of current customer data from the CRM in the client
- Improved employee experience thanks to AI support
Self-service without loss of quality
You can't personally respond to phone inquiries 24/7, but you don't want to leave potential customers without contact? Forget FAQs and chatbots that can only handle known standard queries. With VIER Smart Dialog, the automation of telephone customer service reaches an unprecedented level of dimension and quality. This takes your self-service to an entirely new level!
By combining ChatGPT with VIER CVG, your callers can converse with ChatGPT around the clock, receiving 24/7 technically accurate, qualified answers or support. To provide your potential customers with informed and qualified telephone support through the voicebot, you only need prompts specialized for your use case. Crafting these prompts involves minimal effort – we assist you with that.
Your benefits:
- Reduced workload
- Decreased Average Handling Time (AHT)
- 24/7 accessibility
- Qualified self-service
Self-service without loss of quality
You can't personally respond to phone inquiries 24/7, but you don't want to leave potential customers without contact? Forget FAQs and chatbots that can only handle known standard queries. With VIER Smart Dialog, the automation of telephone customer service reaches an unprecedented level of dimension and quality. This takes your self-service to an entirely new level!
By combining ChatGPT with VIER CVG, your callers can converse with ChatGPT around the clock, receiving 24/7 technically accurate, qualified answers or support. To provide your potential customers with informed and qualified telephone support through the voicebot, you only need prompts specialized for your use case. Crafting these prompts involves minimal effort – we assist you with that.
Your benefits:
- Reduced workload
- Decreased Average Handling Time (AHT)
- 24/7 accessibility
- Qualified self-service
Voice of the Customer
Measure customer satisfaction automatically
With VIER Voice of the Customer for automated customer surveys over the phone or via email, you can assess the satisfaction of your customers directly after the customer interaction – neutrally and without any influence from staff! Utilize this knowledge to respond promptly to current developments. Automated surveys are more efficient than written surveys and increase participation rates at low costs, ranging from 15 to 90 cents.
Your benefits:
- Identify areas for improvement
- Verify Service Level Agreements (SLA)
- Recognize trends and developments
- Evaluate the success of training measures
With VIER Voice of the Customer for automated customer surveys over the phone or via email, you can assess the satisfaction of your customers directly after the customer interaction – neutrally and without any influence from staff! Utilize this knowledge to respond promptly to current developments. Automated surveys are more efficient than written surveys and increase participation rates at low costs, ranging from 15 to 90 cents.
Your benefits:
- Identify areas for improvement
- Verify Service Level Agreements (SLA)
- Recognize trends and developments
- Evaluate the success of training measures
Improving customer service with VIER
Talk to our experts
Tell us your goals and we will look at suitable solutions together. Simply contact us using the form and we will get back to you as soon as possible.
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