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Chatbot
Round-the-clock availability and reliable support for your service heroes: VIER Chatbot processes internal and external communication quickly and efficiently and automates your service for higher customer satisfaction. The chatbot addresses customers in a personalised manner, delivers instant answers and solves concerns during the first interaction. After integrating the chat interface into your website, you can quickly analyse incoming communication according to a variety of factors after only a short setup.
Smart recognition of contact reasons
VIER Chatbot analyses and understands incoming communication on a semantic level and is thus able to quickly and reliably identify the concerns in your customers' messages.
Relevant information elements
Our intelligent chatbot captures information elements that are important for your customer service such as language, address details, customer and order numbers in real time and live during the ongoing dialogue.
Dialogue type recognition
VIER Chatbot offers powerful analysis functionalities for your customer service. For example, the virtual assistant can classify incoming communication according to active dialogue type, such as FAQ or information seeking.
Chat history
The right information is crucial for a customer-friendly interaction. VIER Chatbot is able to access chat history during the course of the conversation to provide relevant information.
Case-completing processing
With Chatbot, you benefit from case-completing processing of chat messages, including conducting the conversation and resolving the case - quickly, precisely and reliably!
Qualified routing
Pre-qualifying incoming chat messages and routing them to the right employees for complex issues makes VIER Chatbot a flexible assistant in every phase of customer interaction.
Master data modifications
The chatbot can independently make master data modifications at customer level, such as changes to the delivery address in your individual CRM, ERP or similar third-party system, and autonomously initiate subsequent processes.
Status requests
VIER Chatbot automatically provides status information such as the current delivery status of a shipment or the current account or meter balance around the clock at the customer's request.
Analytics & Customisation
You want to know, for example, how many operations were processed and when? You can conveniently see reports on activities and configuration of the AI on a single interface.
For a better customer experience
VIER PRODUCTS at a glance
With our innovative products, we connect you with your customers and support you in all phases of interaction. In our holistic, platform-based product ecosystem, we create individual end-to-end solutions and orchestrate them for you along your value chain for a better and sustainable customer experience.
Technology-driven Customer Interaction
This is what you get
We make your contact-based business processes more efficient and the user experience measurably better. Whether in consulting, sales or processing: our intelligent software keeps your employees' backs free in customer contact.
Service orientation
VIER offers simple solutions for complex multichannel communication. We ensure that communication with companies and organisations is once again perceived as a genuine service.
Expertise
We are specialists in communication technology. VIER combines years of experience and in-depth knowledge. We understand your business processes and know the dynamics of the markets.
Technology
Our products assist your employees throughout the entire communication process. This begins before the greeting, continues through the dialogue and ends with the follow-up.
Integration
Our solution is optimally adapted to specialist areas of every industry and company size and is fully integrated. We accompany you personally, comprehensively and sustainably.
Data protection
Our technology stack for communication, task and dialogue processing is the only complete solution from Europe - secure data, German cloud and local contact persons included.
Up to date
The VIER research and development department is working today on the communication solutions of tomorrow. This way, our customers are always one step ahead of the competition.
How can we help you today?
Tell us your goals and we will look at suitable solutions together. Simply contact us using the form and we will get back to you as soon as possible.
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