Last update: 29 May, 2021
Call centre managers know: The technological landscape necessary to meet the demands of modern customer service is complex and subject to extremely high dynamics. The same applies to tools and methods for managing, developing staff and workforce organisation.
In the brand-new "Contact Centre Handbook 2021", top experts therefore shed light on the advancing technological and organisational development of the market. Also read the article "That's why German call centres should embrace more AI!" by VIER Managing Director Rainer Holler on page 157.