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Workforce Management
Powerful workforce management
How do you reduce the planning effort for your service teams? Not with spreadsheets and complicated software, but with VIER workforce, the simple and fully integrated solutions for efficient workforce management.
Workforce Planner
With the help of planning rules, operational specifications are mapped and alternative planning scenarios are simulated at the same time.
Timetable
Always keep an overview of the current staff scheduling and receive relevant information for the optimal management of your employees.
Info pool
Via the web-based info pool, employees can, among other things, specify desired working hours, view shift schedules, submit holiday applications and call up relevant performance data.
Reporting
The integrated data warehouse is connected to your third-party system, e.g. in the area of HR and/or payroll or finance, and conveniently provides all operational key figures.
Master data management
Manage the master data of all work modules easily and conveniently and use the system to manage all relevant employee-related data.
Time Manager
The Time Manager supports all necessary functionalities of time recording and evaluation, such as absence processes, overtime calculations and activity evaluations.
For a better customer experience
VIER PRODUCTS at a glance
With our innovative products, we connect you with your customers and support you in all phases of interaction. In our holistic, platform-based product ecosystem, we create individual end-to-end solutions and orchestrate them for you along your value chain for a better and sustainable customer experience.
Workforce Management
Added value
Workforce management must cover the expected workload without unnecessary staff deployment and thus costs. VIER workforce combines the advantages of workforce management systems with key contact centre control functions.
Resource planning
With VIER workforce, you always deploy exactly the right number of optimally qualified employees at the right time and in the right place.
Simple integration
Interfaces to multichannel ACD or Outbound Manager ensure the smooth transfer of your data. Further interfaces are available for other systems.
Flexible cloud
Use VIER workforce across locations from the cloud. Alternatively, local use from the private cloud is possible.
Motivation
You easily take into account employee wishes and ensure transparency – in the optional Work@Home model you also include home agents! This increases motivation and ensures success.
Overall performance
VIER workforce is multi-client, multi-site and multi-project capable. This ensures multitask and skill planning for telephony and other back-office tasks as well as end-to-end process automation.
Reporting
For billing purposes, you have access to online statistics and other functions for in-depth analyses and business intelligence.
Contact us
Do you have questions about VIER workforce or would you like personal advice? Contact us now via our contact form. We look forward to hearing from you and will get back to you as soon as possible!
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