Contact
Omnichannel Customer
Service Software
FROM CUSTOMER ACQUISITION TO CLAIMS SETTLEMENT
TOP ACCESSIBILITY AND FAST PROCESSING
In addition to best insurance benefits, customers also expect smooth customer service - friendly, at all times, across channels, case-closing and secure.
Flexible service
In addition to fast and friendly telephone service, customers use communication such as email, chat or self-services. With an omnichannel strategy and intelligent automation, customers are more flexible and employees more efficient.
Feel safe with cloud solutions
VIER´s technology stack for communication, task and dialogue processing is the only complete suite from Europe - secure data, German cloud and local contact persons included.
Case-closing processing
Requests - be it a claim or a change of address - should be closed quickly, easily and at the first contact. With AI-based assistance systems, we give your employees everything they need!
Cross-channel service
Manage channel diversity
Manage all contact channels in one interface with VIER´s omnichannel contact centre VIER engage. It offers a variety of configuration mechanisms to specifically intercept call peaks and workload peaks, such as those that occur during damage reports after a storm. All contacts - whether calls, emails, chat requests or WhatsApp messages - are assigned automatically, across locations and based on skills. When routing, you can also prioritise all channels against each other so that, for example, calls from VIP customers interrupt email processing.
- Flexible, cross-channel routing logics
- Self-configurable and quickly customizable
- High reachability & fast service
- Expandable with automation and assistance solutions
Manage all contact channels in one interface with VIER´s omnichannel contact centre VIER engage. It offers a variety of configuration mechanisms to specifically intercept call peaks and workload peaks, such as those that occur during damage reports after a storm. All contacts - whether calls, emails, chat requests or WhatsApp messages - are assigned automatically, across locations and based on skills. When routing, you can also prioritise all channels against each other so that, for example, calls from VIP customers interrupt email processing.
- Flexible, cross-channel routing logics
- Self-configurable and quickly customizable
- High reachability & fast service
- Expandable with automation and assistance solutions
Be more efficient in customer contact
Start AI automation
AI assists counseling and processing enquiries
Selling insurances and manage requests is complex, time-consuming. Customers need advice and claims settlement in case of damage. But if data is stored in different systems and processes are complicated, innovative AI-support is needed. VIER's AI-based assistance solution VIER Copilot offers one interface to deal with. All data from third-party systems can be displayed in it so contact centre agents don't lose track. And there is much more to it:
- Live transcription of incoming calls
- Automatic documentation and recording of relevant information
- Client displays current customer data from the CRM
- Increased employee experience
AI assists counseling and processing enquiries
Selling insurances and manage requests is complex, time-consuming. Customers need advice and claims settlement in case of damage. But if data is stored in different systems and processes are complicated, innovative AI-support is needed. VIER's AI-based assistance solution VIER Copilot offers one interface to deal with. All data from third-party systems can be displayed in it so contact centre agents don't lose track. And there is much more to it:
- Live transcription of incoming calls
- Automatic documentation and recording of relevant information
- Client displays current customer data from the CRM
- Increased employee experience
Voice self service with ChatGPT
VIER Smart Dialog delivers automated telephone customer service in an unprecedented quality. By connecting ChatGPT with VIER CVG, your callers talk to ChatGPT and receive expert, qualified support 24/7.
- Reduced workload without loss of quality
- Reduced AHT
- 24/7/365 service
Voice self service with ChatGPT
VIER Smart Dialog delivers automated telephone customer service in an unprecedented quality. By connecting ChatGPT with VIER CVG, your callers talk to ChatGPT and receive expert, qualified support 24/7.
- Reduced workload without loss of quality
- Reduced AHT
- 24/7/365 service
Personalized customer service
Digital customer support
Offer personal advice and conclusion of contracts on the internet. Help your customers online in selecting their insurance and support them filling out forms and applications. Sign contracts with a digital signature. All personal information is protected.
- Personal, convenient and trustworthy
- Easy to use via web browser
- Possibility of legally secure electronic signature
Offer personal advice and conclusion of contracts on the internet. Help your customers online in selecting their insurance and support them filling out forms and applications. Sign contracts with a digital signature. All personal information is protected.
- Personal, convenient and trustworthy
- Easy to use via web browser
- Possibility of legally secure electronic signature
Biometric voice authentification
Identification & recognition by voice
VIER's innovative voice recognition based on biometric features offers a simple and safe alternative to more laborious procedures using names and passwords.
- Voice sample from customers as proof of authentication
- Can also be used via voicebots
- In combination with knowledge-based questioning, one of the most secure authentication methods currently available
- Accelerated processing of customer enquiries
- Attractive and easy to use
VIER's innovative voice recognition based on biometric features offers a simple and safe alternative to more laborious procedures using names and passwords.
- Voice sample from customers as proof of authentication
- Can also be used via voicebots
- In combination with knowledge-based questioning, one of the most secure authentication methods currently available
- Accelerated processing of customer enquiries
- Attractive and easy to use
Intelligent customer service
Advice and help in the event of claim
Lean processes and clear workflows are essential for companies in the insurance industry. With VIER's AI-based, cross-channel solutions for telephony, chat, WhatsApp, emails, bots, etc., your staff works efficiently and feels better.
A closer look
VIER software in action with insurance companies
Case Study Helvetia
Customer experience of Helvetia's customer service reaches a new level of perfection with VIER engage, MS Teams, SAP and callbacks.
Case Study IKK classic
With the help of the NLU solution VIER Semantic Intelligence, the extensive processing of e-mail enquiries at IKK classic is more efficient.
Case Study Hannoversche Versicherung
Case-closing processing of customer concerns and outbound campaigns with VIER engage.
For insurances
Improving customer service with VIER
Let's talk!
What are your requirements? With VIER you'll find the right way to satisfy your customers.
Philipp Meier zu Eissen
Sales Manager at VIER
Phone: +49 170 26 95 258
Email: philipp.meier@vier.ai
Let's talk!
What are your requirements? With VIER you'll find the right way to satisfy your customers.
Philipp Meier zu Eissen
Sales Manager at VIER
Phone: +49 170 26 95 258
Email: philipp.meier@vier.ai
Talk to our experts
Tell us your goals and we will look at suitable solutions together. Simply contact us using the form and we will get back to you as soon as possible.
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