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Your industry - your processes
Inspiring customer experiences
We understand the business processes in your industry and know the dynamics of the markets. Our solution is optimally adapted to your industry and fully integrated.
Insurances
Make voice and screen recordings across locations with VIER. You can record entire conversations or individual parts of conversations. For example, you can record orders or purchases and secure agreements.
Energy
Energize your service! With VIER self-services such as meter reading by phone, chat and WhatsApp, you save yourself and your customers the tedious processing and transmission of endless columns of figures. This increases the response rate and noticeably improves the data basis for determining demand!
E-Commerce
Our cloud-based omnichannel call centre optimises the handling of voice and non-voice contacts. Improve your accessibility with service numbers. Supplement your offer with self-services, chat or voice bots: Whether orders or questions about shipping: With VIER you are always there for your customers.
Finance
Voice analytics, live transcription of the spoken word, intent and keyword recognition from take your service to the next level. Advice and sales of financial products that require explanation succeed with AI-based assistance solutions from VIER. They provide suitable information and answer suggestions and display them in changing client displays depending on the case.
Tourism
Ensure your accessibility through intelligent service numbers and leverage the capabilities of AI-based issue recognition. Smart assistance solutions assist in advising your customers and aid in putting together the right travel offer. From package trips to expeditions, optimize your processes and facilitate the handling of complex issues such as rebooking, cancellation, or return trips.
Logistics
Transport companies value future orientation, accessibility and lean, efficient processes. Intelligent solutions for call distribution, live transcription and assisted concern handling such as VIER Copilot bring momentum to customer contact, reduce errors and make it possible to react quickly to changes. VIER's solutions guarantee high stability, simple usability and personal consulting.
For a better customer experience
VIER PRODUCTS at a glance
With our innovative products, we connect you with your customers and support you in all phases of interaction. In our holistic, platform-based product ecosystem, we create individual end-to-end solutions and orchestrate them for you along your value chain for a better and sustainable customer experience.
Applications - Industries
Added value
We make your contact-based business processes more efficient and the user experience measurably better. Whether in consulting, sales, support or processing: our intelligent software keeps your employees' backs free.
Service orientation
VIER offers simple solutions for complex multichannel communication. We ensure that communication with companies and organisations is once again perceived as a genuine service.
Expertise
We are specialists in communication technology. VIER combines years of experience and in-depth knowledge. We understand your business processes and know the dynamics of the markets.
Technology
Our products assist your employees throughout the entire communication process. This begins before the greeting, continues through the dialogue and ends with the follow-up.
Integration
Our solution is optimally adapted to specialist areas of every industry and company size and is fully integrated. We accompany you personally, comprehensively and sustainably.
Data protection
Our technology stack for communication, task and dialogue processing is the only complete solution from Europe - secure data, German cloud and local contact persons included.
Up to date
The VIER research and development department is working today on the communication solutions of tomorrow. This way, our customers are always one step ahead of the competition.
Contact us
Do you have questions about our applications or would you like personal advice? Contact us now via our contact form. We look forward to hearing from you and will get back to you as soon as possible!
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