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Technology-driven Customer Interaction
Holistic solutions
We optimise communication with all external partners for you in the perfect interaction of man and machine. Through the process steps Consult, Design, Build and Integrate, we create end-to-end solutions for our customers and make their processing easier and faster.
Consult
Our experts advise you from day one to identify your real needs and combine business and technology profitably for you.
Design
Together with you and our partners, we develop highly individual solutions for you that are always tailored to your requirements.
Build
We create end-to-end solutions that range from operating the cloud platform, network and infrastructure to delivering the software functions.
Integrate
We manage the integration into the frontend and data backend in your company and take over the successful operation of the entire system.
Platform-based ecosystem
With our own Infrastructure-as-a-Service, real-time cloud and platform services available to all applications, your software is constantly optimised for your business.
Innovation-driven
Our platform gives you the opportunity to continuously implement innovations in your company together with us and our partners.
Beyond customer service
We orchestrate cross-departmental solutions for you along your entire value chain for perfect interaction with all external stakeholders.
Needs-based
Your needs go far beyond technology! That's why we support you equally in optimising processes, mindset and skills for your successful digital transformation.
Sustainability
We strive for a long-term partnership with each client and partner that creates the best possible added value for all parties involved.
For a better customer experience
VIER PRODUCTS at a glance
With our innovative products, we connect you with your customers and support you in all phases of interaction. In our holistic, platform-based product ecosystem, we create individual end-to-end solutions and orchestrate them for you along your value chain for a better and sustainable customer experience.
End-to-End
Added value
Our proprietary platform, product features and deep customer understanding make your communication better and easier. Benefit from our end-to-end solutions and a close collaboration that drives your success in the long term.
Service orientation
VIER offers simple solutions for complex multichannel communication. We ensure that communication with companies and organisations is once again perceived as a genuine service.
Expertise
We are specialists in communication technology. VIER combines years of experience and in-depth knowledge. We understand your business processes and know the dynamics of the markets.
Technology
Our products assist your employees throughout the entire communication process. This begins before the greeting, continues through the dialogue and ends with the follow-up.
Integration
Our solution is optimally adapted to specialist areas of every industry and company size and is fully integrated. We accompany you personally, comprehensively and sustainably.
Data protection
Our technology stack for communication, task and dialogue processing is the only complete solution from Europe - secure data, German cloud and local contact persons included.
Up to date
The VIER research and development department is working today on the communication solutions of tomorrow. This way, our customers are always one step ahead of the competition.
Contact us
Do you have questions about our End-to-End Solutions or would you like personal advice? Contact us now via our contact form. We look forward to hearing from you and will get back to you as soon as possible!
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