Your division

Active, successful customer contact, cross-selling and upselling are essential for the success of your business. With VIER, all relevant information on customers and products is available to you inbound and outbound. All relevant data is displayed in changing client views depending on the case.

Our cloud-based Omnichannel Call Center optimises the handling of voice and non-voice contacts. Improve your availability with service numbers. Supplement your offer with self-services, chat or voice bots: Whether consultations or questions about the bill: With VIER you are always there for your customers.

With VIER you automate your workflows. You automatically check and prioritise all concerns and initiate further process steps automatically - such as creating files, forwarding information or making appointments, etc.

Voice analytics, live transcription of the spoken word, intent and keyword recognition of take your sales to the next level. VIER software provides suggested responses for objection handling, conversation guides and sentiment recognition to ensure successful conversations with high close rates. AI-based assistance solutions facilitate the sale of products in need of explanation by providing suitable information and answer suggestions.

Our products support your employees throughout the entire communication process. This begins before the greeting, continues through the dialogue and ends with the follow-up. Bot solutions and AI-based assistants in particular simplify the provision of information.

AI-based speech analysis facilitates targeted communication and makes the impact of speech measurable. It thus improves the impact of important messages in the company. In training and coaching, language analysis and language diagnostics reveal the potential of employees and enrich the corporate culture.