Contact
CRM Integration
The choice is yours
With our connectors to Salesforce, MS Dynamics and SAP, we integrate your systems-of-record and give you access to the right information, anytime, anywhere.
Inbound
Process automatically distributed contact requests such as calls, tasks and work items directly in the interface of your third-party system through our multichannel ACD.
Call handling
Process status and call-related actions of the multi-channel ACD including recording, cost centre assignment and click-to-dial directly in your third-party system.
Call qualification
Have callers automatically routed according to recognised information in the master data record and thus process enquiries immediately on a case-by-case basis.
Work item management
Work items are delivered in a structured way by the Multichannel ACD to your employees for further processing in the third-party system.
Live chat
Let your website visitors consult live via chat, video and co-browsing directly in the interface of the third-party system, including the provision of system-recognised data.
Outbound & campaign management
Use the advantages of our connectors also for telephone campaigns in connection with our Outbound Manager as Predictive, Power or Preview Dialer.
For a better customer experience
VIER PRODUCTS at a glance
With our innovative products, we connect you with your customers and support you in all phases of interaction. In our holistic, platform-based product ecosystem, we create individual end-to-end solutions and orchestrate them for you along your value chain for a better and sustainable customer experience.
CRM Integration
Added value
Combine the service and sales cloud of your third-party system with our cloud-based contact centre solutions. In addition to the connection to our multichannel ACD for inbound processing, you can also use the advantages for your outbound telephony!
Productivity
Relieve your customer service teams from manually searching for customer information thanks to intelligent data provision.
Process optimisation
With the help of VIER connect in connection with your third-party system, your employees are better able to process resubmissions in a more structured and reliable way.
Online statistics
You can conveniently track the current processing status, the success and the quality of your campaigns active in the third-party system via our online statistics.
Data management
All your data always remains in the third-party system. Error-prone, time-consuming exports and imports of data records are therefore no longer necessary and you benefit from simpler data management.
Messenger
Via the integration of our Outbound Manager with our Messenger, you can send additional information as a follow-up to a contact, for example by e-mail, SMS, letter, fax or WhatsApp, individually or in bulk.
Smart processing
With VIER connect, you benefit from cross-organisational task prioritisation as well as intelligent recording of contact reasons and processing times.
Contact us
Do you have questions about VIER connect or would you like personal advice? Contact us now via our contact form. We look forward to hearing from you and will get back to you as soon as possible!
*Please reload this page in your internet browser if the form is not displayed.