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Voice automation
Intelligent dialogue management
VIER Voicebot is the intelligent dialogue solution for customer requests on the phone. Telephone customer support as natural as in person: Artificial Intelligence (AI) reliably classifies incoming communication in spoken word, understands a wide variety of requests and provides your customers with fast support in clarifying their concerns.
Smart recognition of contact reasons
VIER Voicebot analyses and understands incoming communication on a semantic level and is thus able to quickly and reliably identify the concerns of your customers on the phone.
Relevant information elements
The voicebot records relevant information elements such as language, address data, customer and order numbers in real time and live during the ongoing dialogue and can thus respond to your customers in a more targeted manner.
Multilinguality
VIER Voicebot automatically recognises the language of the callers and conducts dialogues with your customers in German or English.
Live transcription
VIER Voicebot transcribes the entire conversation using the most advanced speech-to-text techniques and creates notes for your customer service in real time.
Reliable routing
On the phone, the voicebot enables automatic routing of incoming calls to the right place in your company - quickly and easily on the basis of short dialogues!
FAQ answers & status information
Automatic answers to frequently asked questions or status information, such as the current delivery status of a shipment or the current account balance, can be provided by the voicebot at any time.
Master data modifications
Master data changes at customer level, such as changes to the delivery address in your individual CRM, ERP or similar third-party system, can be carried out autonomously by the voicebot and subsequent processes can be initiated automatically.
Integration
VIER Voicebot can be quickly and easily integrated into your phone system, allowing it to detect callers' concerns as well as the mood of phone calls.
Analytics & Customisation
You want to know, for example, how many operations were processed and when? You can conveniently see reports on activities and configuration of the AI on a single interface.
VIER »Explains«
VIER »Explains«
Change of address by voicebot
With the VIER Voicebot, your customers can easily change their address on the phone. The VIER Voicebot, which is integrated into your telephone system, transcribes the spoken word in real time and compares the information with existing data records in your customer management system. On this basis, master data changes, such as updating a delivery address, are carried out fully automatically and autonomously. In our short video (German language), we show you how our voicebot quickly and reliably carries out address changes for your customers.
Change of address by voicebot
With the VIER Voicebot, your customers can easily change their address on the phone. The VIER Voicebot, which is integrated into your telephone system, transcribes the spoken word in real time and compares the information with existing data records in your customer management system. On this basis, master data changes, such as updating a delivery address, are carried out fully automatically and autonomously. In our short video (German language), we show you how our voicebot quickly and reliably carries out address changes for your customers.
For a better customer experience
VIER PRODUCTS at a glance
With our innovative products, we connect you with your customers and support you in all phases of interaction. In our holistic, platform-based product ecosystem, we create individual end-to-end solutions and orchestrate them for you along your value chain for a better and sustainable customer experience.
How can we help you today?
Tell us your goals and we will look at suitable solutions together. Simply contact us using the form and we will get back to you as soon as possible.
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