Contact
Efficient customer service
Intelligent email automation
VIER Email Response Management reads incoming emails and understands their content. Machine learning algorithms that understand language extract your customers' concerns and other information elements from each incoming email and relieve the burden on your customer service by recommending actions in real time and providing fully automated responses.
Smart routing
With VIER Email Response Management, you can quickly and reliably route incoming processes to the right employees, mailboxes or skill groups in your organisation.
Categorisation
Let artificial intelligence sort emails into folders or skill groups and effectively relieve employees of routine tasks that hinder motivation.
Automatic reply suggestions
VIER Email Response Management provides you with dynamic action recommendations, making it easier to compose responses to incoming email requests.
Auto-Reply
Incoming standard requests are processed reliably and case closing by means of fully automatic email replies.
Automatic status reports
By connecting to internal or external third-party systems, status information, such as the current delivery status of a shipment, can be provided fully automatically.
Automatic master data modifications
Would your customers like to change an address stored in the third-party system by email? VIER Email Response Management automatically carries out master data modifications and initiates subsequent processes.
Understanding naturally
Innovative technologies in the fields of NLP and NLU enable natural text understanding and create even more freedom for your communication!
Conversation Design & Dialogue Management
Our Conversation Design team turns your dialogue system into a "real" character and enables flexible dialogue management for a natural dialogue style!
Analytics & Customisation
You want to know, for example, how many operations were processed and when? You can conveniently see reports on activities and configuration of the AI on a single interface.
For a better customer experience
VIER PRODUCTS at a glance
With our innovative products, we connect you with your customers and support you in all phases of interaction. In our holistic, platform-based product ecosystem, we create individual end-to-end solutions and orchestrate them for you along your value chain for a better and sustainable customer experience.
Technology-driven Customer Interaction
This is what you get
We make your contact-based business processes more efficient and the user experience measurably better. Whether in consulting, sales or processing: our intelligent software keeps your employees' backs free in customer contact.
Service orientation
VIER offers simple solutions for complex multichannel communication. We ensure that communication with companies and organisations is once again perceived as a genuine service.
Expertise
We are specialists in communication technology. VIER combines years of experience and in-depth knowledge. We understand your business processes and know the dynamics of the markets.
Technology
Our products assist your employees throughout the entire communication process. This begins before the greeting, continues through the dialogue and ends with the follow-up.
Integration
Our solution is optimally adapted to specialist areas of every industry and company size and is fully integrated. We accompany you personally, comprehensively and sustainably.
Data protection
Our technology stack for communication, task and dialogue processing is the only complete solution from Europe - secure data, German cloud and local contact persons included.
Up to date
The VIER research and development department is working today on the communication solutions of tomorrow. This way, our customers are always one step ahead of the competition.
How can we help you today?
Tell us your goals and we will look at suitable solutions together. Simply contact us using the form and we will get back to you as soon as possible.
Please reload this page in your internet browser if the form is not displayed.