Email Response Management

With VIER Email Response Management, you can quickly and reliably route incoming processes to the right employees, mailboxes or skill groups in your organisation.

Let artificial intelligence sort emails into folders or skill groups and effectively relieve employees of routine tasks that hinder motivation.

VIER Email Response Management provides you with dynamic action recommendations, making it easier to compose responses to incoming email requests.

Incoming standard requests are processed reliably and case closing by means of fully automatic email replies.

By connecting to internal or external third-party systems, status information, such as the current delivery status of a shipment, can be provided fully automatically.

Would your customers like to change an address stored in the third-party system by email? VIER Email Response Management automatically carries out master data modifications and initiates subsequent processes.

Innovative technologies in the fields of NLP and NLU enable natural text understanding and create even more freedom for your communication!

Our Conversation Design team turns your dialogue system into a "real" character and enables flexible dialogue management for a natural dialogue style!

You want to know, for example, how many operations were processed and when? You can conveniently see reports on activities and configuration of the AI on a single interface.