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Agent Guidance

Support your employees not only with a conversation guide, but also guide them through complex issues with the support of AI. This is how CX becomes perfect.

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Online Seminar

Agent Guidance

Interactions between companies and customers have multiplied in recent years. Due to the increasing automation in the contact centre, employees are confronted with processes that are becoming more and more complex. How can we support agents who have to do and know more and more?  

 
In the online session "Agent Development", Marco Kerwitz and Thomas Döschl from VIER present how to enable agents to deal with customers' concerns to everyone's satisfaction.

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Agent Guidance

Interactions between companies and customers have multiplied in recent years. Due to the increasing automation in the contact centre, employees are confronted with processes that are becoming more and more complex. How can we support agents who have to do and know more and more?  

 
In the online session "Agent Development", Marco Kerwitz and Thomas Döschl from VIER present how to enable agents to deal with customers' concerns to everyone's satisfaction.

Watch video now

Expert interview

Agent Guidance - the new leadership method in the contact centre? Find out more in the interview with Roland Ruf, CEO and consultant at RUF Beratung and Marco Kerwitz, Product Owner at VIER.

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