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Automate customer dialogue
Support your customer service staff with the use of AI-based voicebots. Automated dialogue systems understand your customers and can take over frequently recurring tasks. Another advantage: Your customers receive service around the clock.
Take the next step and no longer force your customers into a tightly laced corset of an IVR menu. With the help of our VIER Cognitive Voice Gateway, your IVR becomes conversational and your customers can talk naturally to the machine.
With VIER Cognitive Voice Gateway you turn your text-based bot into a voicebot that listens to your callers and talks to them. Use the tools or programming language of your choice and develop telephony and speech-enabled voicebots based on our integrations and APIs.
Support your customer service staff with the use of AI-based voicebots. Automated dialogue systems understand your customers and can take over frequently recurring tasks. Another advantage: Your customers receive service around the clock.
Take the next step and no longer force your customers into a tightly laced corset of an IVR menu. With the help of our VIER Cognitive Voice Gateway, your IVR becomes conversational and your customers can talk naturally to the machine.
With VIER Cognitive Voice Gateway you turn your text-based bot into a voicebot that listens to your callers and talks to them. Use the tools or programming language of your choice and develop telephony and speech-enabled voicebots based on our integrations and APIs.
For your customer dialogue
Intelligent voice integration
Support your employees through the use of AI. Automate your telephone customer dialogues with the help of a voicebot based on market-leading speech-to-text and text-to-speech products! Give your chatbot a voice. We support you with our flexible and user-friendly API and our telephony platform.
Smart IVR
Make IVR systems dialogue-enabled with the help of our API and telephone platform. The transfer from voice bot to call centre is seamless.
APIs
Use powerful and user-friendly programming interfaces for the voice integration of your bot!
Quick integration
VIER Cognitive Gateway enables you to seamlessly connect to the contact centres of VIER, Vodafone and Telekom Deutschland.
Easy development
Benefit from high accessibility and develop voice bots in your own programming language!
High flexibility
You would like to integrate VIER Cognitive Gateway into other contact centres? We will assist you and develop the solution together with you.
Conversational AI
With FOUR Cognitive Voice Gateway, you use our own AI/NLU platform FOUR Conversational AI or one of our partners such as boost.ai, Cognigy, Dialogflow, Rasa and more.
Multilingual
With more than supported languages for speech-to-text and text-to-speech, you will always understand your customers' wishes.
Powerful engines
Rely on proven TTS/STT engines like Amazon, Google, IBM, Microsoft, Nuance!
Data security
VIER Cognitive Voice Gateway is hosted on our German servers.
State of the art technology
Market-leading speech technology and conversational AI
High-quality speech recognition
A prerequisite for a good voicebot is high-quality speech recognition (speech-to-text). We therefore integrate the market leaders Microsoft Azure, Google Cloud and IBM Watson. Specially trained speech models can be used for the recognition of industry or company-specific terms, e.g. product names or invoice numbers.
Suitable voice
In addition, the right voice to generate the most natural speech output possible (text-to-speech) is also essential for a positive user experience. With voices from Amazon Polly, Microsoft Azure, Nuance, Google Cloud and IBM Watson, we offer you a wide range. This includes the latest very human-sounding neural voices.
Speech Synthesis Markup Language
With SSML (Speech Synthesis Markup Language), the speech output can be further optimised, e.g. by changing the emphasis or speaking rate or by inserting pauses.
Your advantages
Smart interaction thanks to dialog-enabled AI
Automate customer dialogue by phone with Conversational AI. You can use text-based chatbots that you have in use. Give your bot the right voice and good listening comprehension with the optimal speech synthesis and recognition for your use case. Integrate the voicebot into your contact centre environment.
Higher efficiency with reduced costs
through automated responses to standard queries
Interaction between bot and human
in customer service through contact center integration
Advanced use of your chatbots
for telephony and online calls
VIER Cognitive Voice Gateway as an interface in the contact centre
The dialogues themselves, including the recognition of customer concerns, are defined in Conversational AI. Already integrated are boost.ai, Cognigy, Google Dialogflow ES, Google Dialogflow CX, Jovo, Neohelden, Rasa, ubitec and our own developed solution VIER Conversational AI. If you are familiar with one or more of these tools, in combination with VIER Cognitive Voice Gateway you will have created a first voicebot very quickly.
Further Conversational AI solutions can be connected through our open APIs.
To further optimise the dialogue based on the evaluation of customer conversations with the bot, VIER Interaction Analytics is integrated. There are already existing integrations to some contact centre platforms, further solutions can be connected via open APIs.
The dialogues themselves, including the recognition of customer concerns, are defined in Conversational AI. Already integrated are boost.ai, Cognigy, Google Dialogflow ES, Google Dialogflow CX, Jovo, Neohelden, Rasa, ubitec and our own developed solution VIER Conversational AI. If you are familiar with one or more of these tools, in combination with VIER Cognitive Voice Gateway you will have created a first voicebot very quickly.
Further Conversational AI solutions can be connected through our open APIs.
To further optimise the dialogue based on the evaluation of customer conversations with the bot, VIER Interaction Analytics is integrated. There are already existing integrations to some contact centre platforms, further solutions can be connected via open APIs.
Customer testimonial
How customers use Cognitive Voice Gateway
Oliver Ungermann Snejbjerg, Conversational AI expert at Deloitte, explains in this video how the Danish municipality of Roskilde used VIER Cognitive Voice Gateway to transform its existing boost.ai chatbot into a voicebot that can handle citizens' concerns on a case-by-case basis.
Oliver Ungermann Snejbjerg, Conversational AI expert at Deloitte, explains in this video how the Danish municipality of Roskilde used VIER Cognitive Voice Gateway to transform its existing boost.ai chatbot into a voicebot that can handle citizens' concerns on a case-by-case basis.
Successful automation via voicebot
An example of the use of a voicebot by a parcel delivery company. The voicebot has automated a significant part of the customer enquiries.
Possible tasks for a voicebot
Below are a few sample tasks that your new Voicebot could take on.
Intelligent recognition of user concern
Bots analyse and understand incoming communication on a semantic level and are thus able to quickly and reliably identify the concerns of your customers on the phone.
Reliable routing
Bots enable automatic routing to the right place in your company in written or verbal dialogue - quickly and very simply on the basis of short dialogues!
Identify relevant information
The AI collects essential information such as address data, customer and order numbers live and in real time during the ongoing dialogue and can thus respond to your customers in a more targeted manner.
Agent Assistance
Additionally, support your agents with live transcription and information retrieved from your existing back-end systems so that relevant information can be provided quickly and easily during the call.
User authentification
A user can be authenticated by requesting data or by voice.
Outbound calls and customer service
Your voicebot can also make outgoing calls or conduct customer satisfaction surveys on its own.
How can we help you today?
Tell us your goals and we will look at suitable solutions together. Simply contact us using the form and we will get back to you as soon as possible.
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