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Cloud solutions in the contact centre
Multichannel inbound and outbound
ACD
With the cloud-based Multichannel ACD by VIER, you benefit from a cross-location telephone service and automate non-voice written contact requests in your contact centre.
Dialer
With the Outbound Dialer including predictive mode, power and preview dialling, you increase productivity and optimise campaign management in your contact centre.
Service Numbers
With our flexible service numbers in combination with smart routing solutions, you increase your availability on the phone and thus improve the customer experience in the interaction with your customer service.
E-mail processing
Qualify, classify and process incoming communication in the channels email, SMS, chat, social media and more automatically and record processing times and contact reasons quickly and reliably.
IVR
With our IVR, you achieve optimal call pre-qualification and always ensure the fast and correct connection of all callers across locations.
Call Recording
In the call centre, there are good reasons for listening in on telephone calls, for voice recordings and for screen recordings of PC work steps.
For a better customer experience
VIER PRODUCTS at a glance
With our innovative products, we connect you with your customers and support you in all phases of interaction. In our holistic, platform-based product ecosystem, we create individual end-to-end solutions and orchestrate them for you along your value chain for a better and sustainable customer experience.
How can we help you today?
Tell us your goals and we will look at suitable solutions together. Simply contact us using the form and we will get back to you as soon as possible.
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