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Our platform
Contact Technology Platform
VIER creates real end-to-end solutions for you based on its own technologies on its own platform. Our Contact Technology Platform (CTP) provides you with network connections, hardware systems and software modules, the functions for communication, transaction processing and dialogue on the same technical infrastructure under uniform administration.
Platform functions
Our platform functions enable you to completely map your communication-intensive processes on an analytical, functional and operational level.
Connect
In the Connect area, we support you with a powerful product portfolio in the areas of inbound, outbound, conferencing and compliance.
Cognition
Our products in the area of coginition analyse your communication, support staff in processing it and carry out the associated processes automatically.
Professional Services
For the implementation of our end-to-end solutions, we offer you comprehensive professional services and provide these ourselves or with our partners.
For a better customer experience
VIER PRODUCTS at a glance
With our innovative products, we connect you with your customers and support you in all phases of interaction. In our holistic, platform-based product ecosystem, we create individual end-to-end solutions and orchestrate them for you along your value chain for a better and sustainable customer experience.
Our platform
Added value
With the Contact Technology Platform, you benefit in the three strategic application areas of customers, employees and processes. Our platform supports you in making communication processes in these areas more successful and value-adding.
Service orientation
VIER offers simple solutions for complex multichannel communication. We ensure that communication with companies and organisations is once again perceived as a genuine service.
Expertise
We are specialists in communication technology. VIER combines years of experience and in-depth knowledge. We understand your business processes and know the dynamics of the markets.
Technology
Our products assist your employees throughout the entire communication process. This begins before the greeting, continues through the dialogue and ends with the follow-up.
Integration
Our solution is optimally adapted to specialist areas of every industry and company size and is fully integrated. We accompany you personally, comprehensively and sustainably.
Data protection
Our technology stack for communication, task and dialogue processing is the only complete solution from Europe - secure data, German cloud and local contact persons included.
Up to date
The VIER research and development department is working today on the communication solutions of tomorrow. This way, our customers are always one step ahead of the competition.
Contact us
Do you have questions about our platform or would you like personal advice? Contact us now via our contact form. We look forward to hearing from you and will get back to you as soon as possible!
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