From ACD to future technology 🤖

Solutions from VIER

Solutions from VIER

Solutions from VIER

Overview of our cloud software solutions for contact centers and AI users.

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Industries

Service solutions for every industry

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Contact center solutions for the tourism industry

Next-level consultation and secure accessibility for advice and support: Ensure your accessibility through intelligent service numbers and take advantage of the possibilities of AI-based issue detection.

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Contact center solutions for financial service providers

Secure, confidential, and efficient processing in the financial industry.

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Contact center solutions for energy suppliers

Whether with or without AI: Intelligent service inspires your customers, relieves your employees and brings power even to complex processes!

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Use cases

Our example scenarios

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AI agents for company knowledge

Discover how AI Agents support insurance customers from the initial inquiry to the conclusion of the policy and process matters efficiently and conclusively.

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AI-based assistance in customer contact

In this application example, we show how VIER Copilot, together with our omnichannel ACD, can support VIER engage agents in processing customer inquiries quickly.

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AI agents for company knowledge

Knowledge at the touch of a button: VIER shows how an internal AI agent can be used to easily provide company knowledge.

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Case studies

Success stories with VIER

Find out how companies can use our solutions to make processes more efficient and improve their service quality.

Case studies at a glance
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