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Voice Computer

In dialogue with the voice computer

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Definition

Via a voice computer, callers can conduct partially or fully automatic dialogues with the customer service on the telephone. A voice dialogue system is thus useful for pre-qualifying and navigating/distributing calls or for querying customer data. This allows the right data record to open on the screen for the employee in charge when the call is answered (CTI). A voice computer can also provide routine information (e.g. to query train connections).

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