Definition "Video Chat"
Via video chat, companies offer help and support to customers and interested parties on their homepage. Conversely, customers who cannot find what they are looking for on a website can offer help via video chat and, for example, show the function of a device. The offer or request for such a live consultation via video chat between customer and customer service is transmitted by a contact button on the website and activated by a click. VIER offers Co-Browsing, a software for video and text chat.
