Contact

TAPI

Cross-location call distribution via TAPI

MORE ABOUT SOLUTIONS

Definition

The Telephony Application Programming Interface refers to a programming interface for telephony applications. Via TAPI it is possible to integrate local telephone numbers of a location into the call distribution. Calls can thus be transferred to the extensions of free employees at the same location without duplicate channel assignments and additional transfer costs. The calls are transferred by the system via TAPI without call forwarding. The TAPI function also enables 'busy detection' for transfers and makes outbound calls possible via an ACD system with the local PBX at flat rate conditions.

How can we help you today?

Do you have questions about VIER or would you like personal advice? Contact us now via our contact form. You can reach us at any time via the contact form, by e-mail to info@vier.ai or by telephone on +49 511 95 73 95 1111. We look forward to hearing from you and will get back to you as soon as possible! *Please reload this page in your internet browser if the form is not displayed.