Via software solutions for live support, companies can address potential buyers and interested parties on their website, for example if they have been browsing certain pages for some time. This usually happens via a contact button with the offer of advice. In this way, customer service can offer help or provide customers with information. Conversely, users who cannot find what they are looking for on the website can request help and support from customer service through the live support option. VIER's Live Support solution offers software that allows customers and service representatives to visit and use websites together.