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Customer Satisfaction Survey

Automatic customer satisfaction survey

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Definition

Customer satisfaction surveys on the phone or via e-mail are an essential factor for determining customer satisfaction, for customer satisfaction analysis and thus for optimising customer service. For the customer satisfaction survey, certain parameters for the number of respondents, the selection as well as the avoidance of double surveys and manipulations can be defined by corresponding solutions. The corresponding solution providers usually also provide suitable questionnaires for the customer satisfaction survey.

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