Contact
Challenge
Effective service networking in the cloud
The decision to choose VIER was made because the cruise company nicko cruises was looking for a solution that could easily and effectively connect the three service centers distributed across Germany. "The biggest challenge was that the three service centers had different partners with their own telecommunication solutions, which were not compatible with each other. Therefore, the requirement was to implement everything completely web-based and to bring all three service centers under one umbrella," explains Andreas Grasberger, CTO of nicko cruises. Even back then, nicko cruises ensured to select a system that could integrate additional channels such as voice and chatbots if needed and also incorporate email management with the classic "info@" mailboxes into the ACD. The goal was to quickly and easily distribute all information across the three service center locations.
Solution & benefit
VIER ACD: Routing, reporting, future viability
The decision to choose VIER was made because the cruise company nicko cruises was looking for a solution that could easily and effectively connect the three service centers distributed across Germany. "The biggest challenge was that the three service centers had different partners with their own telecommunication solutions, which were not compatible with each other. Therefore, the requirement was to implement everything completely web-based and to bring all three service centers under one umbrella," explains Andreas Grasberger, CTO of nicko cruises. Even back then, nicko cruises ensured to select a system that could integrate additional channels such as voice and chatbots if needed and also incorporate email management with the classic "info@" mailboxes into the ACD. The goal was to quickly and easily distribute all information across the three service center locations.
Result
Complete success!
With VIER, nicko cruises has found an especially reliable and competent partner in this area. “What I particularly like about VIER is that direct contact is always possible—not through any service centers or email queues, but directly with someone who knows the projects and understands how we work,” reports Andreas Grasberger. This ensures that nicko cruises always receives quick assistance. “We look forward to continued collaboration with VIER and Vodafone and to many exciting projects in the future!”
Image: nicko cruises Schiffsreisen GmbH
With VIER, nicko cruises has found an especially reliable and competent partner in this area. “What I particularly like about VIER is that direct contact is always possible—not through any service centers or email queues, but directly with someone who knows the projects and understands how we work,” reports Andreas Grasberger. This ensures that nicko cruises always receives quick assistance. “We look forward to continued collaboration with VIER and Vodafone and to many exciting projects in the future!”
Image: nicko cruises Schiffsreisen GmbH
About nicko cruises
The nicko cruises Schiffsreisen GmbH is one of the most dynamic cruise providers in Germany. Over the past years, the company has evolved from a leading river cruise provider with 30 years of experience into a renowned provider of small ships offering destination-focused sea routes. With its modern and comfortable fleet, nicko cruises travels not only the world's oceans but also all highly demanded inland waterways and coastal stretches.
About nicko cruises
The nicko cruises Schiffsreisen GmbH is one of the most dynamic cruise providers in Germany. Over the past years, the company has evolved from a leading river cruise provider with 30 years of experience into a renowned provider of small ships offering destination-focused sea routes. With its modern and comfortable fleet, nicko cruises travels not only the world's oceans but also all highly demanded inland waterways and coastal stretches.