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VIER workforce

Workforce planning in the call centre from the cloud

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CUSTOMER VOICE

"The cloud concept of VIER is the ideal solution for us and our regional structure. It is important to us that the solutions support our employees in their service - not the other way round!" Rolf Gröbe, Overall Management ACD Control, ADAC

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VIER workforce

Added value

Workforce management must cover the expected workload without unnecessary staff deployment and thus costs. VIER workforce combines the advantages of workforce management systems with key contact centre control functions.

Resource planning

With VIER workforce, you always deploy exactly the right number of optimally qualified employees at the right time and in the right place.

Simple integration

Interfaces to multichannel ACD or Outbound Manager ensure the smooth transfer of your data. Further interfaces are available for other systems.

Flexible cloud

Use VIER workforce across locations from the cloud. Alternatively, local use from the private cloud is possible.

Motivation

You easily take into account employee wishes and ensure transparency – in the optional Work@Home model you also include home agents! This increases motivation and ensures success.

Overall performance

VIER workforce is multi-client, multi-site and multi-project capable. This ensures multitask and skill planning for telephony and other back-office tasks as well as end-to-end process automation.

Reporting

For billing purposes, you have access to online statistics and other functions for in-depth analyses and business intelligence.

Contact us

Do you have questions about VIER workforce or would you like personal advice? Contact us now via our contact form. We look forward to hearing from you and will get back to you as soon as possible!