Workforce management must cover the expected workload without unnecessary staff deployment and thus costs. VIER workforce combines the advantages of workforce management systems with key contact centre control functions.
With VIER workforce, you always deploy exactly the right number of optimally qualified employees at the right time and in the right place.
Interfaces to multichannel ACD or Outbound Manager ensure the smooth transfer of your data. Further interfaces are available for other systems.
Use VIER workforce across locations from the cloud. Alternatively, local use from the private cloud is possible.