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Contact Center Essentials

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Cloud solutions in the contact centre

Multichannel inbound and outbound

Multichannel ACD

With the cloud-based Multichannel ACD by VIER, you benefit from a cross-location telephone service and automate non-voice written contact requests in your contact centre.

Dialer

With the Outbound Dialer including predictive mode, power and preview dialling, you increase productivity and optimise campaign management in your contact centre.

Service Numbers

With our flexible service numbers in combination with smart routing solutions, you increase your availability on the phone and thus improve the customer experience in the interaction with your customer service.

E-mail processing

Qualify, classify and process incoming communication in the channels email, SMS, chat, social media and more automatically and record processing times and contact reasons quickly and reliably.

IVR

With our IVR, you achieve optimal call pre-qualification and always ensure the fast and correct connection of all callers across locations.

CUSTOMER VOICE

"We are wonderfully looked after! VIER is always able to act very quickly, so we very rarely have problems!" Stephan Gürtler, Head of Internal Sales, CEWE

Read our Case Study