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JUNIQE

Faster replies and standardization of the service quality with email automation with VIER evolve assist

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The Challenge

With regard to customer service, several goals were pursued by JUNIQE. First, the primary challenge was to optimise the first response time by answering customer requests more quickly. In this context, a standardisation of the quality of the answers by JUNIQE was to be achieved. On the other hand, JUNIQE needed a holistic solution to make the training of new customer service staff both more efficient and more sustainable.

The Solution

With the help of VIER, JUNIQE has been achieving the defined goals for optimisation in customer service since 2017. After the rapid integration into the ticketing system, the artificial intelligence was first trained with the customer service topics relevant to JUNIQE as well as other company-specific data. On this basis, the AI was able to correctly identify concrete topics and intentions in email requests after only a short time and independently issue action recommendations. This way, the JUNIQE customer service teams benefit from automatically generated reply suggestions and are effectively relieved when processing standard requests.

About JUNIQE

Turn your house into a home with JUNIQE's carefully curated collection of premium posters, framed prints and more. Discover numerous sources of inspiration and the wide range of designs created by talented artists from around the world. Since its launch in 2014, JUNIQE has become a successful platform for over 600 talented creatives and their designs. As a leading online destination for affordable, carefully curated art, JUNIQE is always striving to offer the best photography, typography, illustrations and more. With a desire to inspire and delight its customers, JUNIQE's curation team carefully selects each artwork in its ever-growing portfolio. The designs are then printed to order on the range of products, which includes premium posters as well as home and lifestyle accessories. The creative team ensures that the community of art and interior lovers is kept up to date with the latest trend collections, artist interviews and more.

Learn more: juniqe.de