Definition "FCR"
The First Contact Resolution is an important indicator in customer service and indicates the percentage of customer concerns that can be dealt with immediately with the first call and thus do not generate any further calls.
Contact
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VIER whistleblowing system
Do you have something unpleasant to tell us? With the VIER whistleblower system, our partners and clients also have the opportunity to anonymously inform us of grievances and violations. All tips will be checked and, if necessary, followed up!
To the whistleblower system: https://transparency.vier.ai/