Advanced searching speeds up email processing

08 Aug, 2020

With the search function of VIER engage, you can view not only the subject but also the content of a message. This makes it much easier to search for, prioritise and assign specific e-mails.

A wide variety of filters can be set in the search, such as channel, UUID (ID from the non-voice event protocol), group, user and many more. Detailed information such as input, group, user, import time, priority, last status change and status is then displayed. In this way, you can easily carry out important processing actions for non-voice contacts:

• Set personal resubmission
• Set priority
• Move contacts/delete contacts
• Show email preview
• Identify duplicate contacts and remove them if necessary
• Delete spam
• Move multiple emails to other groups

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