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Contact Center Summit 2021

The online event for the contact centre industry. With 30 sessions, virtual topic tables, demo forums and 1:1 matchmaking, the CC Summit offers space for dialogue and orientation.

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Keynote Rainer Holler

In dialogue with customers: Automation and customer proximity are not contradictory 

How do customers feel valued and at the centre of what we do when they can help themselves online and have their questions answered via chat? In his talk, Rainer Holler shows how technology can support agents in the contact centre.

20 October | 10:00 – 10:45: Register now!

In dialogue with customers: Automation and customer proximity are not contradictory 

How do customers feel valued and at the centre of what we do when they can help themselves online and have their questions answered via chat? In his talk, Rainer Holler shows how technology can support agents in the contact centre.
20 October | 10:00 – 10:45: Register now!

Best Practice CEWE

Successful photo service on all channels: Stephan Gürtler, Head of Internal Sales at CEWE, presents Thomas Doeschl, Sales Manager at VIER, the advantages and application scenarios of VIER's solutions for a successful customer experience.

20 October | 11:30 – 12:00: Register now!

Live Demo Ralf Mühlenhöver

Perfect performance at the crucial point of the customer journey

In this live demo, Ralf Mühlenhöver shows you what a service case can look like and the technical possibilities for handling it. The combination of automation and human expertise as well as empathy leads to the perfect customer experience.

20 October | 12:15 – 12:45: Register now!

Perfect performance at the crucial point of the customer journey

In this live demo, Ralf Mühlenhöver shows you what a service case can look like and the technical possibilities for handling it. The combination of automation and human expertise as well as empathy leads to the perfect customer experience.
20 October | 12:15 – 12:45: Register now!