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Agent Guidance

Support your employees not only with a conversation guide, but also guide them through complex issues with the support of AI. This is how CX becomes perfect.

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Agent Guidance

Interactions between companies and customers have multiplied in recent years. Due to the increasing automation in the contact centre, employees are confronted with processes that are becoming more and more complex. How can we support agents who have to do and know more and more?

In the online session "Agent Development", Marco Kerwitz and Thomas Döschl from VIER present how to enable agents to deal with customers' concerns to everyone's satisfaction.

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Agent Guidance

Interactions between companies and customers have multiplied in recent years. Due to the increasing automation in the contact centre, employees are confronted with processes that are becoming more and more complex. How can we support agents who have to do and know more and more? In the online session "Agent Development", Marco Kerwitz and Thomas Döschl from VIER present how to enable agents to deal with customers' concerns to everyone's satisfaction.
Watch video now

Expert interview

Agent Guidance - the new leadership method in the contact centre? Find out more in the interview with Roland Ruf, CEO and consultant at RUF Beratung and Marco Kerwitz, Product Owner at VIER.

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VIER Agent Assist

In this recording you will get an insight into VIER Agent Assist.

With the help of live transcription of incoming calls and their automatic documentation via speech analysis, you get holistic communication solutions from a single source.

Take 30 minutes to get to know one of our agent development products!

More about VIER Agent Assist

VIER Agent Assist

In this recording you will get an insight into VIER Agent Assist. With the help of live transcription of incoming calls and their automatic documentation via speech analysis, you get holistic communication solutions from a single source. Take 30 minutes to get to know one of our agent development products!
More about VIER Agent Assist

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Whether large or small, our consultants will help you find the right solution. Together we will configure a product bundle that suits you.

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